ActionTiles Support & Ideas Forum

Public Forum for ActionTiles Customers. Please use the Search Box and carefully browse the results to look for existing relevant Topics before opening a new Topic or Private Helpdesk Ticket.

0
Answered: Discussion Open

ActionTiles and the new SmartThings mobile app

GoodyGizmos 3 months ago in Announcements updated by Alex (ActionTiles) (Co-Founder) 1 month ago 14

Im holding off on migrating from ST Classic to the new app. In the meantime, I’m trying to learn the new app to see what I can/cannot do in it.


How do I authorize things in new SmartThings app?

iOS
0

Changes to the Legacy SmartThings Platform and Mobile App

As you know, the SmartThings Classic mobile app will be sunset on October 14, 2020. If you haven't migrated to the new mobile app, you should do this in the coming days. Please refer to the official SmartThings Classic App Transition page for more information.

The new SmartThings app offers most of the same features as Classic with updated interface, as well as powerful automations, a massive device ecosystem, and much more!

The transition process transfers settings from your account, Routines and Smart Home Monitor into the new mobile app. Routines are now Scenes and Automations and Smart Home Monitor is now SmartThings Home Monitor.

The existing Routine and Smart Home Monitor Tiles will no longer function. These deprecated Tiles need to be removed from your ActionTiles Dashboards.

Unfortunately, SmartThings does not offer integration with Scenes and SmartThings Home Monitor to any third party apps at this time. We understand the importance of these features to ActionTiles users and we will offer them when they become available.

Meanwhile, the following workarounds are available to add Scene Tiles and SmartThings Home Monitor to your setup. These workarounds are provided on a best effort basis:

Please note that ActionTiles does not have any dependency on the SmartThings mobile app itself and continues to work with the new platform. The SmartThings mobile app does not need to be installed on the device that displays ActionTiles.

0
Read & Discuss

ActionTiles Release 6.11.3

Alex (ActionTiles) (Co-Founder) 5 months ago in Announcements / Release Notes updated 5 months ago 4

ActionTiles release 6.11.0 has been rolled out on June 10, 2020.

New Features

Color Temperature control.

Color Temperature slider will appear in Glass Dialog lights that support this capability. (RGB color light indicator has been removed from tiles, because it was too small to be really useful.)

IFrame Tiles.

The new IFrame Tiles allow you to embed another website into ActionTiles.

Please note that the website for IFrame must be served over HTTPS, otherwise it will not work with ActionTiles.


Your mileage may vary. Not every website is compatible with IFrame.


If you come up with interesting use case, please share with the community!

Some ideas for useful sites that can be used as Tiles:

https://support.actiontiles.com/communities/12/topics/9116-iframe-tiles-working-sites


SmartApp update.

Ability to select some newer models of garage door controllers, thermostats and window shades.

Updated wording.

Performance optimizations.

Changed event processing server, then rolled back.


Updates

Routines and Classic Smart Home Monitor are deprecated for new users.

SmartThings is pushing to deprecate some features of Classic app and ActionTiles is following suite. New users are often confused between Classic SHM and the new SmartThings Home Monitor. Routines and SHM options will not appear for user accounts created after June 1st.

If you know what you are doing and you need to be able to add routine and SHM Tiles, please contact support to turn on this option for you.

Options for bigger clock sizes.

Infrastructure upgrades.

Major changes to consolidate servers and optimize for cost and performance.

+5
Read & Discuss

ActionTiles release 6.11.0

Alex (ActionTiles) (Co-Founder) 8 months ago in Announcements / Release Notes updated 5 months ago 11

ActionTiles release 6.11.0 has been rolled out on March 28, 2020.

New Features:

Window Shade Tile

New Tile type is available for devices that confirm to the official Window Shade Capability. This new tile works great with Ikea FYRTUR Blackout roller blinds.

Auto Reload App

Automatically reload the application after a period of inactivity. This is helpful when you wish to refresh Media Tiles or Video Streams if they become unstable over time.

This option is set per each display device, available under App Setting.

Updates:

Toast Notifications

Confirmation notifications for Tile Actions are removed. Only error notifications will be shown.

This change was reverted due to user demand.

Major infrastructure updates

ActionTiles continues to invest in infrastructure maintenance to insure performant and secure operation of app. The back end changes for this release are mostly transparent to the end users. If you are experiencing any issues, please contact support@actiontiles.com for most timely assistance.

Thank you for enjoying ActionTiles!

+9
Read & Discuss

RELEASE v6.10.0: Enhanced Theme Builder: backgrounds, transparency, gradients! + Minor touches / fixes

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Release Notes updated by Steve Brightman 6 months ago 20

Major Release

Deployed August 15, 2019 - 1000h Pacific Time


Make your Panels prettier using the enhanced Theme Builder!

Visit the My Themes page to Build (+) a new Theme from scratch or a copy of an existing Theme; or to come back and edit your Themes.


Changes (may be updated):

  • Theme Builder:
    • Color Picker now is a an RGB color wheel with hue and transparency/opacity adjustment.
    • Transparency / Opacity for Tile backgrounds and content.
    • Gradients for Panel background and Tile background.
    • Blur and Opacity options for Panel background image (wallpaper) and Tile background images.
    • Background (wallpaper) images. Choose from a selection of included stock images or use a URL to an image (such as from a wallpaper or photo gallery site).
    • Tile background image.
    • Tile border color and width.

  • Panel and Tile backgrounds have 3 layers: color, image and gradient.
    Each layer is configured independently and each preference is optional.
    • Panel color (optional), defaults to black.
    • Panel background image (optional) can be selected from the provided gallery of stock images, loaded from URL or custom CSS property. This layer has preferences for image blur filter and opacity.
    • Panel gradient (optional) is applied on top of background image. It can be a selected from one of the preset values or loaded from a custom CSS property.
    • Tile backgrounds work the same way as Panel backgrounds.

  • New per Tile Styles (in Panel Builder / Tile Settings for each Tile):
    • Icon Animations: breathe, blink, bounce, nudge, pulse, shake, spin, spin fast, vibrate.
    • Icon Effects: glow, fade (fade is the default for the Normal Intention in all Themes).
  • Clock Tile: Option to hide AM/PM indicator.
  • Media Tile implementation change. Should help if media streams are unstable or freeze when zooming.
  • PIN Code can be entered using keyboard keys.
  • Smart Home Monitor (Classic) and Garage Door Tile: Added the option to select custom icons and Tile Intents.
  • Some Thermostat Tile changes (more coming).
  • Consolidated Panel Preferences and Tile Preferences pages.



We will update various open "Bug & Idea Topics" soon if their status has been affected.

Over time, we will post "Tips" in our Knowledge Base, Forum, and Social Media.

Enjoy!
...Terry & Alex.

Answer

Ooo... I forgot to link this new Gallery Topic!

Yes - Please share your Panel designs & Themes to the post linked below:


https://support.actiontiles.com/communities/12/topics/7023-show-me-your-panels-gallery-3-enhanced-themes

+1
Closed

RELEASE v6.9.4: Minor Release - Performance upgrades, Location License management, Streamlined navigation

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes updated 1 year ago 3

It's been a while since we made any changes to the application. We have been working on infrastructure upgrades to lay foundation for future services and integrations.

Release notes:

  • My Licenses page: View Location Licenses and transfer them between locations.
  • My Locations page: added option to remove locations.
  • Side Navigation menu is simplified.
  • Faster transitions between panels.
  • Performance improvements, including PIN input.
  • Unicode (foreign characters) are properly handled in more places.

Thanks for your continued support and endorsement of ActionTiles!

...Alex & Terry

0
Closed

RELEASE v6.9.3: Minor Release - Bug fixes & Enhancements

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes updated 2 years ago 0

Minor release:

Bug fixes:

  • Blank tile on the last row causes scroll bars to appear.
  • Added ability to add Panel Shortcut tile to its own panel (for consistent layouts).
  • Battery icon too big on some Tiles (lock, etc.).

Enhancements:

  • Lock Tile supports new lock state "unlocked with timeout".
  • Minor AT Android app related enhancements.
  • Added "frosted glass" (blur) effect to Glass Dialogs.

Thanks for your continued support and endorsement of ActionTiles!

...Alex & Terry.

0
Fixed

RESOLVED [2019/4/1 0500h - 2019/4/4-1330h PT] ActionTiles Slow Performance & Daily Partial Outages

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages updated 2 years ago 55

RESOLVED

Google Cloud Support finally acknowledged that this problem was not caused by ActionTiles's code or database usage - after they decided to test moving us to a different server cluster on Thursday 4/04 afternoon.

We are now escalating a post-mortem review with them to determine why it took 4 days for them to execute this remediation, and why they do not have monitoring processes in place to have automatically detected the severe recurring issues with our allocated server cluster.


NB: We suspect that some Customers may have previously experienced occasional severe slow Performance from time to time starting as early as mid-March. There were a few mentions in this same vein on social media, but no replicable cases or traceable indicators. It is always a relief to find and resolve the likely "root cause" of such mysteries.

We apologize to all affected Customers and Trial users for the recurring inconvenience over the past few days.
We are proud of our reliability and stability record: Maintaining that will always be our highest priority.

If you experience any further difficulties, please do not hesitate to contact Support@ActionTiles.com

Sincerely,

...Terry & Alex.




Incident history below:

Recurring April 3rd & 4th...

Currently investigating numerous reports that this appears to be recurring - likely around the same time every morning.


We are 100% focused on resolving this.


Resolved 2019-04-02 1100h

While the root cause has not been confirmed, normal resource availability was restored by 1100h this morning.


Recurred April 2nd

Currently investigating numerous reports that this appeared to recur.





We received several reports that ActionTiles is responded very slowly or not at all - including possibly not listing any Panels or other objects like Media, Themes, etc..

  • This may have resulted in the app not loading at all, black screens, or empty Panels, empty Location lists.
  • FYI: We may also post updates on https://status.ActionTiles.com and Twitter.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the temporary inconvenience, 

...Terry & Alex.

Answer

RESOLVED

Google Cloud Support finally acknowledged that this problem was not caused by ActionTiles's code or database usage - after they decided to test moving us to a different server cluster on Thursday 4/04 afternoon.

We are now escalating a post-mortem review with them to determine why it took 4 days for them to execute this remediation, and why they do not have monitoring processes in place to have automatically detected the severe recurring issues with our allocated server cluster.


NB: We suspect that some Customers may have previously experienced occasional severe slow Performance from time to time starting as early as mid-March. There were a few mentions in this same vein on social media, but no replicable cases or traceable indicators. It is always a relief to find and resolve the likely "root cause" of such mysteries.

We apologize to all affected Customers and Trial users for the recurring inconvenience over the past few days.
We are proud of our reliability and stability record: Maintaining that will always be our highest priority.

If you experience any further difficulties, please do not hesitate to contact Support@ActionTiles.com

Sincerely,

...Terry & Alex.

+29
Fixed

RESOLVED (Monitoring): [2018/12/07 0435h-1035h PST] ActionTiles Cloud major outage.

Instructions:

If you are still unable to login, you may need to clear the Site Settings and/or Cache, please:

Mobile Chrome & Silk:

  1. Chrome Menu (or Silk Menu)
  2. Settings
  3. Site Settings (or Advanced / Site Settings for Silk)
  4. All sites
  5. app.actiontiles.com
  6.  CLEAR & RESET 


Mobile Chrome (2nd method only if still not functioning):

  1. Chrome Menu
  2. History
  3. Clear Browsing Data
  4. Last 24 hours
  5. Check only: Cached images and Files
  6.  CLEAR DATA  

Mobile Safari:

  1. iOS Settings
  2. Safari
  3. Advanced
  4. Website Data
  5. and Search for app.actiontiles.com and Swipe to Delete.

Fully:

  1. Swipe Fully menu in from Left.
  2. Clear Cache

Desktop browsers:

  1. Shift-Reload
  2. or Ctrl-F5
  3. or Command-Shift-R


Update:

Logins appear to be starting to function again.

We have not confirmed that the outage is completely resolved. 

We are continuing to investigate and monitor the situation.


Thank-you,

...Terry.


One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) is/was experiencing a major outage starting on Friday Dec 12th, approx 4:30 am Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the inconvenience and are working to restore service As Soon As Possible.

...Terry & Alex.

0
Closed

RELEASE v6.9.2: Big Glass UI replaces slide-up drawers for PIN, Dimmer, Light Color, Routines, SHM, etc.

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes updated 2 years ago 19

Minor Release:

  1. Feature: For Tiles with extra controls (like PIN Protected, Dimmers, Color, SHM, Routines, and Modes), the control "slide-up drawers UI" has been replaced with a big pop-up full-screen "Glass UI".

    To dismiss any Big Glass Pop-Up, tap the "X".

    On wide screens, you can dismiss with the swipe-away gesture: UP or DOWN in the margins of the screen (i.e., you can only swipe-away on the left or right area outside the space occupied by the controls - this means that swipe-away is not possible on narrow screens - use the "X" instead.




  2. Note: In this Release the old PIN Code implementation is unchanged  for Valve, Momentary, and Image Capture Tiles. The design of these Tiles will be updated soon to match the others.

  3. Thermostat overflow options are not yet using this new Glass UI.

  4. Bug Fixed: Color bulb indicator on Switch Tiles for HSV lights should now indicate the correct color.

Enjoy!


Please contact Support@ActionTiles.com if you encounter issues. Thank-you.

+1
Fixed

Fixed: Feature Outage: MTG Calendar Tile [2018/11/17 0300h PST-1845h PST]

A side-effect of last night's regular security maintenance has caused the Calendar Tile function of the MTG Media Tile Generator to fail.

We are researching and will update this post with updates.

0
Closed

RELEASE v6.9.1: Minor Release of Features and Fixes

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes updated 2 years ago 1

Minor Release:

  1. Feature: Panel Builder: Show actual selected custom Icons (for the default Device State only) in the Tile list:



  2. Feature: Location Viewer enhanced to show the actual values (by device) that are returned by ST (instead of having to login to SmartThings IDE / My Devices / Device Detail). Very helpful for Support troubleshooting.

  3. Diagnostic Info: Show ActionTiles's internal Account ID on My Account Page. Useful to share with Support.

  4. Bug Fixed: Thermostat Tile or its icons were sometimes fading to grey if any twin Tiles were present on Panel.

Enjoy!


Please contact Support@ActionTiles.com if you encounter issues. Thank-you.

+4
Closed

RELEASE v6.9.0: Icon Library (3000), plus minor features and fixes

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes updated 2 years ago 7

Major Release

You asked for icons and this Release has icons... over 3000 icons!

Visit the Icon Library to browse icon selection. Accessible via Left Side Menu.

Any icon from the library can be applied to any Tile of any these Tiles Types

(NB: Tile Intentions selections are now also available for all of these Tile Types):

  • Acceleration Sensor
  • Carbon Monoxide Detector
  • Contact Sensor
  • Image Capture
  • Lock
  • Momentary (button)
  • Motion Sensor
  • Panel Shortcut
  • Presence Sensor
  • Routine
  • Routines
  • Shortcut (hyperlink)
  • Smoke Detector
  • Switch
  • Valve
  • Water Sensor

Changes

  • Most Toast notifications may now be turned off (see App Settings).
  • PIN Protection option added to Valve.
  • Rather than displaying question mark, Tiles will display the received value if available.
  • Other various performance improvements and bug fixes throughout the app.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


...Terry & Alex.

+4
Closed

RELEASE v6.8.0: Theme Builder (color selector), plus minor features, fixes, tuning

Terry (ActionTiles) (Co-Founder) 3 years ago in Announcements / Release Notes updated 2 years ago 21

Major Release!

Big exciting Feature! Custom Theme Builder (i.e., custom color selection per Panel and per Tile Intentionnot "per Thing" or "per Tile" or "per Tileset"). Includes the ability to copy the built-in ActionTiles Themes or your own existing Themes as a starting point, export and import Themes as a JSON clip in plain-text (or a downloaded .json file) for sharing with fellow Customers.


Theme is of a set of colors for the Panel background, Tileset Titles, and the elements of Tiles for each of the 4 Tile Intentions. Themes may contain more properties in future versions.

  

        



Changes

  • Custom Theme Builder.
  • Capability "Voltage Measurement" added. Full list of compatible SmartThings Capabilities here.
  • Carbon Monoxide, Smoke Detector: treat "tested" state the same as "clear".
  • PIN Code Pad appearance, Input (Tap) progress indicator, and improved performance.
  • Inter-panel fade animation changed to black (no white flash when using Panel Shortcut Tiles).
  • Other various performance improvements and bug fixes throughout the app.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Let us know what you think of Custom Theme Building and the other features and tweaks in this Release.


Thank-you from your ActionTiles team...

...Terry & Alex.

0
Fixed

RESOLVED [2018/10/11 1625h-1700h PST] ActionTiles Cloud Outage

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages updated 2 years ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) experienced a major outage on Thursday October 11st, approx 4:25pm to 4:00pm Pacific Time.

Service Restored:  at 5:00pm Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Fixed

RESOLVED [2018/09/21 1215h-1300h PST]: ActionTiles Partial Severe Outage

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages updated 2 years ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage as of Friday Sept 21st, approx 12:15am-1:00pm PST.



We determined the root cause (a Google Cloud segment failed) and deployed a workaround within 45 minutes.


Please "Follow" or visit this Topic Post for updates.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 5 times in 18 months; including issues caused by SmartThings platform full or partial outages, and sometimes from segments of our Google Cloud provider. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution, and Google has tremendous expertise in prompt resolution.

0
Fixed

RESOLVED [2018/07/17 1220h-1250h PST] ActionTiles (short) Major Outage

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages updated 2 years ago 1

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Servicesis experiencing major outage today, Tuesday July 17th, 2018, starting about 1226h PST.


  • For some or all Customers, this may have result in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


The problem is resolved.


We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Closed

RELEASE v6.7.6: Bug Fixes & Internal optimizations

Terry (ActionTiles) (Co-Founder) 3 years ago in Announcements / Release Notes updated 3 years ago 1

Release is slim on new Features; We are fixes some small bugs and refactoring code for optimization and foundation.

Minor Release:

  • This Release contains a lot of invisible internal optimizations and preparations for more, as well as continuing foundation building for planned Features.
  • Please let us know if you experience new issues, and bear with us as this is a critical evolutionary step for ActionTiles.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

+2
Closed

RELEASE v6.7.5: Icons, Nest Cam™ camera streaming, & minor bug fixes

Terry (ActionTiles) (Co-Founder) 3 years ago in Announcements / Release Notes updated 3 years ago 7

Minor Release:


  • Loads and Loads of new Icons: Please explore the Tile Settings of your various Tile types to see what new icons you can select!
  • SmartThings Capabilities added: Sound Pressure Level and Ultraviolet Index.
  • Nest Cam™ Cameras (public, no password only) can be added as Media / Media Tiles. Please see Knowledge BaseThis is an "experimental" feature.
  • (Bug fixes will be noted on their relevant Topics.)

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

0
Closed

RELEASE v6.7.4: Seasonal festive Icons, Performance improvements, UI Tweaks and Bug Fixes

Terry (ActionTiles) (Co-Founder) 3 years ago in Announcements / Release Notes updated 3 years ago 3

Happy Holidays, everyone!

Festive changes...

  • More  icons  for Switches (lamps, seasonal, festive, holiday: Christmas, Menorah ... 🎄, 🌠, 🕎), Presence (vehicles).

Primary changes...

  • Switch Tile: Show color picker when (Hue + Saturation) or (Color) Attribute is available.
  • Fix battery indicator preference settings missing for some Tile types.
  • Fix for 2x2 thermostat tile.
  • Tile Options dialog GUI improvements.
  • Shortcut options: open in new window/same window/dialog.
  • Arrange Tiles mode automatically saves changes after every move.
    • This was the original behavior but had severe performance issues. Those have been resolved. Please test creating a new Panel and do lots of rearranging. Have fun observing the instantaneous updates to the live Panel viewed in a separate browser or on a Tablet sitting next to your PC...
  • Added more button Tool Tips. Visible on mouse hover or by long-press.
  • Prevent flash of false empty state indicator.

Further notes will be added here if we make incremental improvements. Significant issues reported in Comments may be spun off into new Bug, Usability, or Feature Request Topics.


We will update various open "Bug & Idea Topics" soon if their status has been affected.


All the best of the season to you and yours...

...Terry & Alex.