ActionTiles Support & Ideas Forum

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0
Fixed

RESOLVED [2019/4/1 0500h - 2019/4/4-1330h PT] ActionTiles Slow Performance & Daily Partial Outages

Terry (ActionTiles) (Co-Founder) 3 weeks ago in Announcements / Outages • updated 2 weeks ago 55

RESOLVED

Google Cloud Support finally acknowledged that this problem was not caused by ActionTiles's code or database usage - after they decided to test moving us to a different server cluster on Thursday 4/04 afternoon.

We are now escalating a post-mortem review with them to determine why it took 4 days for them to execute this remediation, and why they do not have monitoring processes in place to have automatically detected the severe recurring issues with our allocated server cluster.


NB: We suspect that some Customers may have previously experienced occasional severe slow Performance from time to time starting as early as mid-March. There were a few mentions in this same vein on social media, but no replicable cases or traceable indicators. It is always a relief to find and resolve the likely "root cause" of such mysteries.

We apologize to all affected Customers and Trial users for the recurring inconvenience over the past few days.
We are proud of our reliability and stability record: Maintaining that will always be our highest priority.

If you experience any further difficulties, please do not hesitate to contact Support@ActionTiles.com

Sincerely,

...Terry & Alex.




Incident history below:

Recurring April 3rd & 4th...

Currently investigating numerous reports that this appears to be recurring - likely around the same time every morning.


We are 100% focused on resolving this.


Resolved 2019-04-02 1100h

While the root cause has not been confirmed, normal resource availability was restored by 1100h this morning.


Recurred April 2nd

Currently investigating numerous reports that this appeared to recur.





We received several reports that ActionTiles is responded very slowly or not at all - including possibly not listing any Panels or other objects like Media, Themes, etc..

  • This may have resulted in the app not loading at all, black screens, or empty Panels, empty Location lists.
  • FYI: We may also post updates on https://status.ActionTiles.com and Twitter.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the temporary inconvenience, 

...Terry & Alex.

Answer

RESOLVED

Google Cloud Support finally acknowledged that this problem was not caused by ActionTiles's code or database usage - after they decided to test moving us to a different server cluster on Thursday 4/04 afternoon.

We are now escalating a post-mortem review with them to determine why it took 4 days for them to execute this remediation, and why they do not have monitoring processes in place to have automatically detected the severe recurring issues with our allocated server cluster.


NB: We suspect that some Customers may have previously experienced occasional severe slow Performance from time to time starting as early as mid-March. There were a few mentions in this same vein on social media, but no replicable cases or traceable indicators. It is always a relief to find and resolve the likely "root cause" of such mysteries.

We apologize to all affected Customers and Trial users for the recurring inconvenience over the past few days.
We are proud of our reliability and stability record: Maintaining that will always be our highest priority.

If you experience any further difficulties, please do not hesitate to contact Support@ActionTiles.com

Sincerely,

...Terry & Alex.

+29
Fixed

RESOLVED (Monitoring): [2018/12/07 0435h-1035h PST] ActionTiles Cloud major outage.

Instructions:

If you are still unable to login, you may need to clear the Site Settings and/or Cache, please:

Mobile Chrome & Silk:

  1. Chrome Menu (or Silk Menu)
  2. Settings
  3. Site Settings (or Advanced / Site Settings for Silk)
  4. All sites
  5. app.actiontiles.com
  6.  CLEAR & RESET 


Mobile Chrome (2nd method only if still not functioning):

  1. Chrome Menu
  2. History
  3. Clear Browsing Data
  4. Last 24 hours
  5. Check only: Cached images and Files
  6.  CLEAR DATA  

Mobile Safari:

  1. iOS Settings
  2. Safari
  3. Advanced
  4. Website Data
  5. and Search for app.actiontiles.com and Swipe to Delete.

Fully:

  1. Swipe Fully menu in from Left.
  2. Clear Cache

Desktop browsers:

  1. Shift-Reload
  2. or Ctrl-F5
  3. or Command-Shift-R


Update:

Logins appear to be starting to function again.

We have not confirmed that the outage is completely resolved. 

We are continuing to investigate and monitor the situation.


Thank-you,

...Terry.


One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) is/was experiencing a major outage starting on Friday Dec 12th, approx 4:30 am Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the inconvenience and are working to restore service As Soon As Possible.

...Terry & Alex.

0

RELEASE v6.9.3: Minor Release - Bug fixes & Enhancements

Minor release:

Bug fixes:

  • Blank tile on the last row causes scroll bars to appear.
  • Added ability to add Panel Shortcut tile to its own panel (for consistent layouts).
  • Battery icon too big on some Tiles (lock, etc.).

Enhancements:

  • Lock Tile supports new lock state "unlocked with timeout".
  • Minor AT Android app related enhancements.
  • Added "frosted glass" (blur) effect to Glass Dialogs.

Thanks for your continued support and endorsement of ActionTiles!

...Alex & Terry.

0
Closed

RELEASE v6.9.2: Big Glass UI replaces slide-up drawers for PIN, Dimmer, Light Color, Routines, SHM, etc.

Terry (ActionTiles) (Co-Founder) 4 months ago in Announcements / Release Notes • updated 2 months ago 19

Minor Release:

  1. Feature: For Tiles with extra controls (like PIN Protected, Dimmers, Color, SHM, Routines, and Modes), the control "slide-up drawers UI" has been replaced with a big pop-up full-screen "Glass UI".

    To dismiss any Big Glass Pop-Up, tap the "X".

    On wide screens, you can dismiss with the swipe-away gesture: UP or DOWN in the margins of the screen (i.e., you can only swipe-away on the left or right area outside the space occupied by the controls - this means that swipe-away is not possible on narrow screens - use the "X" instead.




  2. Note: In this Release the old PIN Code implementation is unchanged  for Valve, Momentary, and Image Capture Tiles. The design of these Tiles will be updated soon to match the others.

  3. Thermostat overflow options are not yet using this new Glass UI.

  4. Bug Fixed: Color bulb indicator on Switch Tiles for HSV lights should now indicate the correct color.

Enjoy!


Please contact Support@ActionTiles.com if you encounter issues. Thank-you.

+1
Fixed

Fixed: Feature Outage: MTG Calendar Tile [2018/11/17 0300h PST-1845h PST]

Terry (ActionTiles) (Co-Founder) 5 months ago in Announcements / Outages • updated by Alex (ActionTiles) (Co-Founder) 5 months ago 2

A side-effect of last night's regular security maintenance has caused the Calendar Tile function of the MTG Media Tile Generator to fail.

We are researching and will update this post with updates.

0
Closed

RELEASE v6.9.1: Minor Release of Features and Fixes

Terry (ActionTiles) (Co-Founder) 6 months ago in Announcements / Release Notes • updated 5 months ago 1

Minor Release:

  1. Feature: Panel Builder: Show actual selected custom Icons (for the default Device State only) in the Tile list:



  2. Feature: Location Viewer enhanced to show the actual values (by device) that are returned by ST (instead of having to login to SmartThings IDE / My Devices / Device Detail). Very helpful for Support troubleshooting.

  3. Diagnostic Info: Show ActionTiles's internal Account ID on My Account Page. Useful to share with Support.

  4. Bug Fixed: Thermostat Tile or its icons were sometimes fading to grey if any twin Tiles were present on Panel.

Enjoy!


Please contact Support@ActionTiles.com if you encounter issues. Thank-you.

+4
Closed

RELEASE v6.9.0: Icon Library (3000), plus minor features and fixes

Terry (ActionTiles) (Co-Founder) 6 months ago in Announcements / Release Notes • updated 5 months ago 7

Major Release

You asked for icons and this Release has icons... over 3000 icons!

Visit the Icon Library to browse icon selection. Accessible via Left Side Menu.

Any icon from the library can be applied to any Tile of any these Tiles Types

(NB: Tile Intentions selections are now also available for all of these Tile Types):

  • Acceleration Sensor
  • Carbon Monoxide Detector
  • Contact Sensor
  • Image Capture
  • Lock
  • Momentary (button)
  • Motion Sensor
  • Panel Shortcut
  • Presence Sensor
  • Routine
  • Routines
  • Shortcut (hyperlink)
  • Smoke Detector
  • Switch
  • Valve
  • Water Sensor

Changes

  • Most Toast notifications may now be turned off (see App Settings).
  • PIN Protection option added to Valve.
  • Rather than displaying question mark, Tiles will display the received value if available.
  • Other various performance improvements and bug fixes throughout the app.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


...Terry & Alex.

+4
Closed

RELEASE v6.8.0: Theme Builder (color selector), plus minor features, fixes, tuning

Terry (ActionTiles) (Co-Founder) 11 months ago in Announcements / Release Notes • updated 6 months ago 21

Major Release!

Big exciting Feature! Custom Theme Builder (i.e., custom color selection per Panel and per Tile Intentionnot "per Thing" or "per Tile" or "per Tileset"). Includes the ability to copy the built-in ActionTiles Themes or your own existing Themes as a starting point, export and import Themes as a JSON clip in plain-text (or a downloaded .json file) for sharing with fellow Customers.


Theme is of a set of colors for the Panel background, Tileset Titles, and the elements of Tiles for each of the 4 Tile Intentions. Themes may contain more properties in future versions.

  

        



Changes

  • Custom Theme Builder.
  • Capability "Voltage Measurement" added. Full list of compatible SmartThings Capabilities here.
  • Carbon Monoxide, Smoke Detector: treat "tested" state the same as "clear".
  • PIN Code Pad appearance, Input (Tap) progress indicator, and improved performance.
  • Inter-panel fade animation changed to black (no white flash when using Panel Shortcut Tiles).
  • Other various performance improvements and bug fixes throughout the app.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Let us know what you think of Custom Theme Building and the other features and tweaks in this Release.


Thank-you from your ActionTiles team...

...Terry & Alex.

0
Fixed

RESOLVED [2018/10/11 1625h-1700h PST] ActionTiles Cloud Outage

Terry (ActionTiles) (Co-Founder) 6 months ago in Announcements / Outages • updated 6 months ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) experienced a major outage on Thursday October 11st, approx 4:25pm to 4:00pm Pacific Time.

Service Restored:  at 5:00pm Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Fixed

RESOLVED [2018/09/21 1215h-1300h PST]: ActionTiles Partial Severe Outage

Terry (ActionTiles) (Co-Founder) 7 months ago in Announcements / Outages • updated 7 months ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage as of Friday Sept 21st, approx 12:15am-1:00pm PST.



We determined the root cause (a Google Cloud segment failed) and deployed a workaround within 45 minutes.


Please "Follow" or visit this Topic Post for updates.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 5 times in 18 months; including issues caused by SmartThings platform full or partial outages, and sometimes from segments of our Google Cloud provider. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution, and Google has tremendous expertise in prompt resolution.

0
Fixed

RESOLVED [2018/07/17 1220h-1250h PST] ActionTiles (short) Major Outage

Terry (ActionTiles) (Co-Founder) 9 months ago in Announcements / Outages • updated 9 months ago 1

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Servicesis experiencing major outage today, Tuesday July 17th, 2018, starting about 1226h PST.


  • For some or all Customers, this may have result in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


The problem is resolved.


We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Closed

RELEASE v6.7.6: Bug Fixes & Internal optimizations

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Release Notes • updated 11 months ago 1

Release is slim on new Features; We are fixes some small bugs and refactoring code for optimization and foundation.

Minor Release:

  • This Release contains a lot of invisible internal optimizations and preparations for more, as well as continuing foundation building for planned Features.
  • Please let us know if you experience new issues, and bear with us as this is a critical evolutionary step for ActionTiles.

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

+2
Closed

RELEASE v6.7.5: Icons, Nest Cam™ camera streaming, & minor bug fixes

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Release Notes • updated 1 year ago 7

Minor Release:


  • Loads and Loads of new Icons: Please explore the Tile Settings of your various Tile types to see what new icons you can select!
  • SmartThings Capabilities added: Sound Pressure Level and Ultraviolet Index.
  • Nest Cam™ Cameras (public, no password only) can be added as Media / Media Tiles. Please see Knowledge BaseThis is an "experimental" feature.
  • (Bug fixes will be noted on their relevant Topics.)

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

0
Closed

RELEASE v6.7.4: Seasonal festive Icons, Performance improvements, UI Tweaks and Bug Fixes

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Release Notes • updated 1 year ago 3

Happy Holidays, everyone!

Festive changes...

  • More  icons  for Switches (lamps, seasonal, festive, holiday: Christmas, Menorah ... 🎄, 🌠, 🕎), Presence (vehicles).

Primary changes...

  • Switch Tile: Show color picker when (Hue + Saturation) or (Color) Attribute is available.
  • Fix battery indicator preference settings missing for some Tile types.
  • Fix for 2x2 thermostat tile.
  • Tile Options dialog GUI improvements.
  • Shortcut options: open in new window/same window/dialog.
  • Arrange Tiles mode automatically saves changes after every move.
    • This was the original behavior but had severe performance issues. Those have been resolved. Please test creating a new Panel and do lots of rearranging. Have fun observing the instantaneous updates to the live Panel viewed in a separate browser or on a Tablet sitting next to your PC...
  • Added more button Tool Tips. Visible on mouse hover or by long-press.
  • Prevent flash of false empty state indicator.

Further notes will be added here if we make incremental improvements. Significant issues reported in Comments may be spun off into new Bug, Usability, or Feature Request Topics.


We will update various open "Bug & Idea Topics" soon if their status has been affected.


All the best of the season to you and yours...

...Terry & Alex.

+6
Closed

RELEASE v6.7.2: Major style-engine changes as foundation for more customizability. Many polishes and improvments!

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Release Notes • updated 1 year ago 29

Major release!

This is a big one, folks...

As you know, the ability to customize Panel "styles" is a very popular wish-list item. This update only offers a few more customer-facing controls for styling; but it updates the underlying Style-Engine subsystem as a powerful new foundation for future customization abilities. You will immediately see a change in the appearance of various elements the Tiles on your Panels (and some behavior changes too). Themes have been improved and have previews. We will soon add color customization.


       


  


 


ActionTiles Facelift...

  • All Tiles are resizable (new: weather, thermostat, music player, blank, mode).

  • New icon selection for Switch, Contact, Presence, Panel, Momentary Switch, Valve, Shortcut, Motion.  Halloween icons  for Switches. Boo!

  • Introducing “Tile Intentions”. Chose individual Tile appearance based on Thing state. Chose from Info, Normal, Accent and Warn Intentions.

  • Preferences for Tile Size, Tile Header, Footer and Tile Content, Tile Spacer and Tile Corner Radius.

  • Added Panel Style Page that now contains Panel appearance preferences.

  • Added Tile samples to preview Panel Themes.

  • Added 8 new themes. New themes are High Visibility variants of existing themes.

Improved Panel Layout

  • Improve initial Panel drawing animation.

  • Improved Tile layout, fonts and icons are size optimized for viewing. Tile Content scales with Tile Size.

  • Tile Header and Tile Footer are now center aligned.

  • Panel Tile is now an anchor rather than button (improved navigation, support for right click, middle click, shift+click, etc).

  • Numeric Tile values are rounded off to the maximum of 2 decimal places.

  • Some redundant header/footer elements are removed.

  • Tile Overflow button pushed towards the edge of the Tile.

  • Improved consistency between Tiles.

  • Tile Spacer is applied around Tilesets.

Tile Changes

  • Thermostat Tiles lost Humidity value, added Fan Operating State instead. If required, humidity Tile can be added separately, because humidity is not a standard Thermostat property.

  • Thermostat Tile support setpoint changes by 0.5 degrees (new Tile preference).

  • The bottom drawer of Music Player shows controls dynamically based on current state of the player.

  • Battery icon in Tile footer will not display the numeric value anymore and will not be highlighted when battery is low (improves GUI consistency, aim is to make Tiles more streamlined). Users are welcome to setup a Panel dedicated to battery statuses.

  • Added battery icons to more Tile footers, where applicable.

  • New icons for CO, Motion Sensor, Momentary Button Tiles.

  • Added support for CO2 (carbon dioxide) Capability.

  • Power, Energy, Illuminance, CO2 Measurement's unit of measure is moved to the footer, because there is no space alongside the value.

Performance

  • Faster loading time. Reduce memory usage.

  • Improve Media Tile initial loading.

Miscellaneous

  • Removed auto-focus on input fields throughout the app

  • Panel Builder shows Tile dimensions.

  • Removed Toast Notification when changing Panel Preferences. Changes are saved transparently.

  • Location Viewer renamed to Location Inventory.


We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

Answer

Thanks for the compliments, your comments and bug reports!


We addressed a number of issues that unfortunately escaped the QA. With the growing number of options, the number of possible combinations to test grows exponentially.


Some fixes have already been deployed, some are pending deployment within the next day. We will monitor and continue to squish bugs as they appear.


If you need any assistance, please don't hesitate to contact support at Support@ActionTiles.com


Thank-you!

Alex and Terry

0
Fixed

RESOLVED [2018/02/14 0545h-0720h PST]: ActionTiles Full Outage

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 1 year ago 2

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage on Wed Feb 14th, approx 5:45am to 7:20am PST.


  • This resulted in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


Please pardon the late problem report. We spent the morning making sure everything was running normally and researching the issue with the cloud provider vendor.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 4 times in 11 months; including issues caused by SmartThings platform full or partial outages. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Thanks for the feedback, Canuck123!


Outages are so rare, we haven't put in a lot of effort to figure out the best way to handle notifications and so on. It takes time to confirm that there is an outage and then decide if the system will be down long enough for a notification to be required. An email blast takes a long time to process.


If you suspect an outage, please first visit our official status page frequently: https://status.ActionTiles.com 


BTW: This Forum system allows you to configure your own email notifications, including filtering specifically on the Outages Category (or the parent "Announcements" to get Release Notes too). With your notification preferences configured, whenever we create a new outage Topic, live or post-resolution, you will receive an email and can choose to "Follow" the Topic for further updates. Configuring notifications is a little tricky, so we'll write up a help KB page soon. If you want to explore the configuration options on your own, click "✉️ Notifications" on the menu that appears when tapping your profile avatar in the upper right corner of this page.


Big apologies for this Wednesday morning's service interruption; and thanks for helping us figure out how to update you when these rare glitches occur.


...Terry.

0
Fixed

RESOLVED [2017/11/27 1220h-1315h PST]: Intermittent ActionTiles Cloud Outages

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 1 year ago 4

Two of the key components of the ActionTiles cloud (provided by Google!) are having intermittent outages at this time.


  • This may result in the app not loading at all, black screens, and/or Panels not functioning properly.
  • We and our provider are investigating. Please follow this here Topic for updates.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


It must be Cyber Monday Madness out there 😱😢.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: I know it doesn't help in this moment, but be assured that outages of this type have been extremely rare and short. Roughly only 3 times in 9 months. The only major issue was on the SmartThings side for about two hours one evening; but they were super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Resolved

All indications are that this is RESOLVED at this time and everything is fully functional. Keeping fingers crossed!

Happy post-Thanksgiving Monday, right?


Super appreciate your understanding of this rare and short inconvenience.

...Terry.

0
Fixed

RESOLVED: [2017/08/25 1600h PT]: ActionTiles was temporarily down due to a cloud component problem.

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages • updated 1 year ago 3

Sorry folks!

Currently ActionTiles users may experience problems logging in or find that the Panel configurations are blank or missing.


We are researching this with the cloud component vendor. A similar outage occurred around 1200h PT earlier today and lasted only 10 minutes. Hoping that is the case for this second occurrence.


You can follow this Topic for updates.

Honestly, our platform has been so "rock-solid" that we are not yet utilizing https://status.ActionTiles.com (but we will update it if this outage is not resolved soon).


We apologize for the service interruption and inconvenience.

Answer

Update:

Service appears to be restored as of 1645h PT or shortly before.


We will monitor the situation and update this Topic if the problem recurs.


Apologies for the temporary interruption of your ActionTiles enjoyment!

...Terry.

0
Closed

RELEASE v6.7.3: Panel & Tile tweaks and Minor bug-fixes

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Release Notes • updated 1 year ago 2

Just a few touches today, folks:


  • Battery indicator Tile Footer (for Tile types that support a Battery indicator) now has Tile Settings preference option (icon, percentage, both, none):
  • Fix: when battery is actually 0%, show battery indicator/percentage
  • Fix for Quartz Tileset title font color hard to read
  • Fix for Shortcut Tiles break when given custom label on a Panel
  • Fix for unable to delete panel
  • Energy, power, temperature tiles have preference to show decimals. off be default
  • Mug icon added
  • Temperature tile to show up to two decimals

We will update various open "Bug & Idea Topics" soon if their status has been affected.


Thank-you!!!
...Terry & Alex

0
Solution Exists

Emailed updates/newsletter

acd37 1 year ago in Announcements • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 1

It would be great to get a once monthly / once quarterly email newsletter outlining recent updates (visual, device integrations, security issues etc.) as well as outlining/teasing features that are on there way——especially now that ActionTiles has become a paid consumer product.