ActionTiles Support & Ideas Forum

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+29
Fixed: Monitoring

RESOLVED (Monitoring): [2018/12/07 0435h-1035h PST] ActionTiles Cloud major outage.

Instructions:

If you are still unable to login, you may need to clear the Site Settings and/or Cache, please:

Mobile Chrome & Silk:

  1. Chrome Menu (or Silk Menu)
  2. Settings
  3. Site Settings (or Advanced / Site Settings for Silk)
  4. All sites
  5. app.actiontiles.com
  6.  CLEAR & RESET 


Mobile Chrome (2nd method only if still not functioning):

  1. Chrome Menu
  2. History
  3. Clear Browsing Data
  4. Last 24 hours
  5. Check only: Cached images and Files
  6.  CLEAR DATA  

Mobile Safari:

  1. iOS Settings
  2. Safari
  3. Advanced
  4. Website Data
  5. and Search for app.actiontiles.com and Swipe to Delete.

Fully:

  1. Swipe Fully menu in from Left.
  2. Clear Cache

Desktop browsers:

  1. Shift-Reload
  2. or Ctrl-F5
  3. or Command-Shift-R


Update:

Logins appear to be starting to function again.

We have not confirmed that the outage is completely resolved. 

We are continuing to investigate and monitor the situation.


Thank-you,

...Terry.


One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) is/was experiencing a major outage starting on Friday Dec 12th, approx 4:30 am Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the inconvenience and are working to restore service As Soon As Possible.

...Terry & Alex.

+1
Fixed

Fixed: Feature Outage: MTG Calendar Tile [2018/11/17 0300h PST-1845h PST]

A side-effect of last night's regular security maintenance has caused the Calendar Tile function of the MTG Media Tile Generator to fail.

We are researching and will update this post with updates.

0
Fixed

RESOLVED [2018/10/11 1625h-1700h PST] ActionTiles Cloud Outage

Terry (ActionTiles) (Co-Founder) 2 months ago in Announcements / Outages • updated 2 months ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) experienced a major outage on Thursday October 11st, approx 4:25pm to 4:00pm Pacific Time.

Service Restored:  at 5:00pm Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Fixed

RESOLVED [2018/09/21 1215h-1300h PST]: ActionTiles Partial Severe Outage

Terry (ActionTiles) (Co-Founder) 3 months ago in Announcements / Outages • updated 3 months ago 3

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage as of Friday Sept 21st, approx 12:15am-1:00pm PST.



We determined the root cause (a Google Cloud segment failed) and deployed a workaround within 45 minutes.


Please "Follow" or visit this Topic Post for updates.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 5 times in 18 months; including issues caused by SmartThings platform full or partial outages, and sometimes from segments of our Google Cloud provider. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution, and Google has tremendous expertise in prompt resolution.

0
Fixed

RESOLVED [2018/07/17 1220h-1250h PST] ActionTiles (short) Major Outage

Terry (ActionTiles) (Co-Founder) 5 months ago in Announcements / Outages • updated 5 months ago 1

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Servicesis experiencing major outage today, Tuesday July 17th, 2018, starting about 1226h PST.


  • For some or all Customers, this may have result in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


The problem is resolved.


We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Fixed

RESOLVED [2018/02/14 0545h-0720h PST]: ActionTiles Full Outage

Terry (ActionTiles) (Co-Founder) 10 months ago in Announcements / Outages • updated 10 months ago 2

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage on Wed Feb 14th, approx 5:45am to 7:20am PST.


  • This resulted in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


Please pardon the late problem report. We spent the morning making sure everything was running normally and researching the issue with the cloud provider vendor.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 4 times in 11 months; including issues caused by SmartThings platform full or partial outages. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Thanks for the feedback, Canuck123!


Outages are so rare, we haven't put in a lot of effort to figure out the best way to handle notifications and so on. It takes time to confirm that there is an outage and then decide if the system will be down long enough for a notification to be required. An email blast takes a long time to process.


If you suspect an outage, please first visit our official status page frequently: https://status.ActionTiles.com 


BTW: This Forum system allows you to configure your own email notifications, including filtering specifically on the Outages Category (or the parent "Announcements" to get Release Notes too). With your notification preferences configured, whenever we create a new outage Topic, live or post-resolution, you will receive an email and can choose to "Follow" the Topic for further updates. Configuring notifications is a little tricky, so we'll write up a help KB page soon. If you want to explore the configuration options on your own, click "✉️ Notifications" on the menu that appears when tapping your profile avatar in the upper right corner of this page.


Big apologies for this Wednesday morning's service interruption; and thanks for helping us figure out how to update you when these rare glitches occur.


...Terry.

0
Fixed

RESOLVED [2017/11/27 1220h-1315h PST]: Intermittent ActionTiles Cloud Outages

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 10 months ago 4

Two of the key components of the ActionTiles cloud (provided by Google!) are having intermittent outages at this time.


  • This may result in the app not loading at all, black screens, and/or Panels not functioning properly.
  • We and our provider are investigating. Please follow this here Topic for updates.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


It must be Cyber Monday Madness out there 😱😢.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: I know it doesn't help in this moment, but be assured that outages of this type have been extremely rare and short. Roughly only 3 times in 9 months. The only major issue was on the SmartThings side for about two hours one evening; but they were super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Resolved

All indications are that this is RESOLVED at this time and everything is fully functional. Keeping fingers crossed!

Happy post-Thanksgiving Monday, right?


Super appreciate your understanding of this rare and short inconvenience.

...Terry.

0
Fixed

RESOLVED: [2017/08/25 1600h PT]: ActionTiles was temporarily down due to a cloud component problem.

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 10 months ago 3

Sorry folks!

Currently ActionTiles users may experience problems logging in or find that the Panel configurations are blank or missing.


We are researching this with the cloud component vendor. A similar outage occurred around 1200h PT earlier today and lasted only 10 minutes. Hoping that is the case for this second occurrence.


You can follow this Topic for updates.

Honestly, our platform has been so "rock-solid" that we are not yet utilizing https://status.ActionTiles.com (but we will update it if this outage is not resolved soon).


We apologize for the service interruption and inconvenience.

Answer

Update:

Service appears to be restored as of 1645h PT or shortly before.


We will monitor the situation and update this Topic if the problem recurs.


Apologies for the temporary interruption of your ActionTiles enjoyment!

...Terry.

0
SmartThings Resolved

Resolved: System-Wide ActionTiles Outage: "error" when issuing commands / tapping Tiles

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages • updated 2 years ago 16

We experienced a system-wide outage and will update this Topic as more information becomes available.


  • The outage is resulting in "error" shown when a Command is issued.
  • Please use the "Follow" option on this Topic for updates.

We apologize for the inconvenience and hope to have this fixed as soon as possible.


Updates posted on: http://status.SmartThings.com


Answer

ResolvedThe issue impacting third party integrations has been resolved. Posted 1 minute ago. Apr 08, 2017 - 01:00 EDT