ActionTiles Support & Ideas Forum

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0
Fixed

RESOLVED [2018/07/17 1220h-1250h PST] ActionTiles (short) Major Outage

Terry (ActionTiles) (Co-Founder) 2 months ago in Announcements / Outages • updated 2 months ago 1

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Servicesis experiencing major outage today, Tuesday July 17th, 2018, starting about 1226h PST.


  • For some or all Customers, this may have result in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


The problem is resolved.


We apologize for the temporary inconvenience, 

...Terry & Alex.

0
Fixed

RESOLVED [2018/02/14 0545h-0720h PST]: ActionTiles Full Outage

Terry (ActionTiles) (Co-Founder) 7 months ago in Announcements / Outages • updated 7 months ago 2

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage on Wed Feb 14th, approx 5:45am to 7:20am PST.


  • This resulted in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


Please pardon the late problem report. We spent the morning making sure everything was running normally and researching the issue with the cloud provider vendor.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 4 times in 11 months; including issues caused by SmartThings platform full or partial outages. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Thanks for the feedback, Canuck123!


Outages are so rare, we haven't put in a lot of effort to figure out the best way to handle notifications and so on. It takes time to confirm that there is an outage and then decide if the system will be down long enough for a notification to be required. An email blast takes a long time to process.


If you suspect an outage, please first visit our official status page frequently: https://status.ActionTiles.com 


BTW: This Forum system allows you to configure your own email notifications, including filtering specifically on the Outages Category (or the parent "Announcements" to get Release Notes too). With your notification preferences configured, whenever we create a new outage Topic, live or post-resolution, you will receive an email and can choose to "Follow" the Topic for further updates. Configuring notifications is a little tricky, so we'll write up a help KB page soon. If you want to explore the configuration options on your own, click "✉️ Notifications" on the menu that appears when tapping your profile avatar in the upper right corner of this page.


Big apologies for this Wednesday morning's service interruption; and thanks for helping us figure out how to update you when these rare glitches occur.


...Terry.

0
Fixed

RESOLVED [2017/11/27 1220h-1315h PST]: Intermittent ActionTiles Cloud Outages

Terry (ActionTiles) (Co-Founder) 10 months ago in Announcements / Outages • updated 7 months ago 4

Two of the key components of the ActionTiles cloud (provided by Google!) are having intermittent outages at this time.


  • This may result in the app not loading at all, black screens, and/or Panels not functioning properly.
  • We and our provider are investigating. Please follow this here Topic for updates.
  • We may also post updates on https://status.ActionTiles.com and Twitter.


It must be Cyber Monday Madness out there 😱😢.


We apologize for the temporary inconvenience, 

...Terry & Alex.


PS: I know it doesn't help in this moment, but be assured that outages of this type have been extremely rare and short. Roughly only 3 times in 9 months. The only major issue was on the SmartThings side for about two hours one evening; but they were super helpful in staying in constant communication with us and ensuring complete resolution.

Answer

Resolved

All indications are that this is RESOLVED at this time and everything is fully functional. Keeping fingers crossed!

Happy post-Thanksgiving Monday, right?


Super appreciate your understanding of this rare and short inconvenience.

...Terry.

0
Fixed

RESOLVED: [2017/08/25 1600h PT]: ActionTiles was temporarily down due to a cloud component problem.

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 7 months ago 3

Sorry folks!

Currently ActionTiles users may experience problems logging in or find that the Panel configurations are blank or missing.


We are researching this with the cloud component vendor. A similar outage occurred around 1200h PT earlier today and lasted only 10 minutes. Hoping that is the case for this second occurrence.


You can follow this Topic for updates.

Honestly, our platform has been so "rock-solid" that we are not yet utilizing https://status.ActionTiles.com (but we will update it if this outage is not resolved soon).


We apologize for the service interruption and inconvenience.

Answer

Update:

Service appears to be restored as of 1645h PT or shortly before.


We will monitor the situation and update this Topic if the problem recurs.


Apologies for the temporary interruption of your ActionTiles enjoyment!

...Terry.

0
SmartThings Resolved

Resolved: System-Wide ActionTiles Outage: "error" when issuing commands / tapping Tiles

Terry (ActionTiles) (Co-Founder) 1 year ago in Announcements / Outages • updated 1 year ago 16

We experienced a system-wide outage and will update this Topic as more information becomes available.


  • The outage is resulting in "error" shown when a Command is issued.
  • Please use the "Follow" option on this Topic for updates.

We apologize for the inconvenience and hope to have this fixed as soon as possible.


Updates posted on: http://status.SmartThings.com


Answer

ResolvedThe issue impacting third party integrations has been resolved. Posted 1 minute ago. Apr 08, 2017 - 01:00 EDT