ActionTiles experienced a partial outage on August 3, 2021 at approximately 7pm MST.
For the duration of the outage, ActionTiles was unable to process and update device events. Connections from hubs was gradually restored over the period from 12:30am to 5am on August 4. The outage affected all users (both SmartThings and Hubitat), but did not result in any loss of data.
The root-cause of the issue is under investigation. We will take measure to prevent this from happening in the future.
Customer support service by UserEcho