Resolved: System-Wide ActionTiles Outage: "error" when issuing commands / tapping Tiles
We experienced a system-wide outage and will update this Topic as more information becomes available.
- The outage is resulting in "error" shown when a Command is issued.
- Please use the "Follow" option on this Topic for updates.
We apologize for the inconvenience and hope to have this fixed as soon as possible.
Updates posted on: http://status.SmartThings.com
Answers
There are some indications this may be caused by a current SmartThings Platform Partial Outage.
- http://status.SmartThings.com
- Possibly this specific incident: http://status.smartthings.com/incidents/86p74991fxsh
Please stay tuned to this post for updates!
For me, it wasn't just ActionTiles, even my Google Home assistant did not turn off two of my Cree light bulbs. The Smart things app did the job.
Smartthings app was unable to access dashboard -- now ok. Alexa (echo dot) and smartthings app able to control devices. Automatically "armed" smartthings was unable to disarm -- now ok.
Slowly getting used to Action Tiles -- love it!
SmartThings has identified the issue and is working on it.
I bought a cheap Android tablet and mounted it to my entrance wall and use it for ActionTiles. Absolutely the best smart device I've set up so far.
It's a relief to discover that I didn't mess something up when I was doing some minor configuration tweaks before my nap...! 😱
But an outage is never a good thing, however caused.
indeed.
To top it off though, it's also kind of nice to see that, in a context where perhaps hundreds of SmartApps never get mentioned on the SmartThings status page when there's some sort of outage, this time, this one is there...
| New Incident Status: Identified |
| We continue to investigate an outage impacting third party integrations such as Alexa, Google Assistant, and ActionTiles. |
Yes!!!
I've been on Slack with Brad M. (SmartThings support manager) since 1730h PT. He's been very helpful in helping diagnose this and other communication. I believe he proactively ensured that the SmartThings Status Page was updated with a mention of the impact on ActionTiles.
We are very grateful.
My Action Tiles is back up and running. So I am confident we all will see things back to their normal outstanding self
At this time the Outage appears to have been resolved by SmartThings.
- We will monitor the situation and update the Topic with any updates or relevant post-incident information.
Thank-you for your patience and understanding... and thank-you for using ActionTiles!
ResolvedThe issue impacting third party integrations has been resolved. Posted 1 minute ago. Apr 08, 2017 - 01:00 EDT
Customer support service by UserEcho
There are some indications this may be caused by a current SmartThings Platform Partial Outage.
Please stay tuned to this post for updates!
indeed.
To top it off though, it's also kind of nice to see that, in a context where perhaps hundreds of SmartApps never get mentioned on the SmartThings status page when there's some sort of outage, this time, this one is there...
New Incident Status: Identified
We continue to investigate an outage impacting third party integrations such as Alexa, Google Assistant, and ActionTiles.
Yes!!!
I've been on Slack with Brad M. (SmartThings support manager) since 1730h PT. He's been very helpful in helping diagnose this and other communication. I believe he proactively ensured that the SmartThings Status Page was updated with a mention of the impact on ActionTiles.
We are very grateful.