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SmartThings Resolved

Resolved: System-Wide ActionTiles Outage: "error" when issuing commands / tapping Tiles

Terry (ActionTiles) (Co-Founder) 2 years ago in Announcements / Outages updated 2 years ago 16

We experienced a system-wide outage and will update this Topic as more information becomes available.


  • The outage is resulting in "error" shown when a Command is issued.
  • Please use the "Follow" option on this Topic for updates.

We apologize for the inconvenience and hope to have this fixed as soon as possible.


Updates posted on: http://status.SmartThings.com


Answers

Answer
SmartThings Resolved
ResolvedThe issue impacting third party integrations has been resolved. Posted 1 minute ago. Apr 08, 2017 - 01:00 EDT
+1
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Investigating

There are some indications this may be caused by a current SmartThings Platform Partial Outage.

Please stay tuned to this post for updates!

PINNED

indeed.

To top it off though, it's also kind of nice to see that, in a context where perhaps hundreds of SmartApps never get mentioned on the SmartThings status page when there's some sort of outage, this time, this one is there...

New Incident Status: Identified

We continue to investigate an outage impacting third party integrations such as Alexa, Google Assistant, and ActionTiles.

+1
PINNED

Yes!!!


I've been on Slack with Brad M. (SmartThings support manager) since 1730h PT. He's been very helpful in helping diagnose this and other communication. I believe he proactively ensured that the SmartThings Status Page was updated with a mention of the impact on ActionTiles.


We are very grateful.

+1
PINNED
Investigating

There are some indications this may be caused by a current SmartThings Platform Partial Outage.

Please stay tuned to this post for updates!

+1

For me, it wasn't just ActionTiles, even my Google Home assistant did not turn off two of my Cree light bulbs. The Smart things app did the job.

+1

Smartthings app was unable to access dashboard -- now ok. Alexa (echo dot) and smartthings app able to control devices. Automatically "armed" smartthings was unable to disarm -- now ok.


Slowly getting used to Action Tiles -- love it!

+1

SmartThings has identified the issue and is working on it.


I bought a cheap Android tablet and mounted it to my entrance wall and use it for ActionTiles. Absolutely the best smart device I've set up so far.

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Yay! It's not you. It's me. lol

Bad for SmartThings. :(
Good for ActionTiles. ;)


+2

It's a relief to discover that I didn't mess something up when I was doing some minor configuration tweaks before my nap...! 😱


But an outage is never a good thing, however caused.

PINNED

indeed.

To top it off though, it's also kind of nice to see that, in a context where perhaps hundreds of SmartApps never get mentioned on the SmartThings status page when there's some sort of outage, this time, this one is there...

New Incident Status: Identified

We continue to investigate an outage impacting third party integrations such as Alexa, Google Assistant, and ActionTiles.

+1
PINNED

Yes!!!


I've been on Slack with Brad M. (SmartThings support manager) since 1730h PT. He's been very helpful in helping diagnose this and other communication. I believe he proactively ensured that the SmartThings Status Page was updated with a mention of the impact on ActionTiles.


We are very grateful.

Same issue here in Brazil. SmartThings updated our hubs today... Looking forward!

+1

My Action Tiles is back up and running. So I am confident we all will see things back to their normal outstanding self

Issue resolved here in NJ. Thanks Guys!

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Fixed: Monitoring

At this time the Outage appears to have been resolved by SmartThings.


  • We will monitor the situation and update the Topic with any updates or relevant post-incident information.

Thank-you for your patience and understanding... and thank-you for using ActionTiles!

Answer
SmartThings Resolved
ResolvedThe issue impacting third party integrations has been resolved. Posted 1 minute ago. Apr 08, 2017 - 01:00 EDT
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