One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) had a major outage on Wed Feb 14th, approx 5:45am to 7:20am PST.
- This resulted in the app not loading at all, black screens, empty Panels, and/or Panels not functioning properly.
- We may also post updates on https://status.ActionTiles.com and Twitter.
Please pardon the late problem report. We spent the morning making sure everything was running normally and researching the issue with the cloud provider vendor.
We apologize for the temporary inconvenience,
...Terry & Alex.
PS: Please be assured that outages of this type have been extremely rare and short. Roughly only 4 times in 11 months; including issues caused by SmartThings platform full or partial outages. SmartThings is generally super helpful in staying in constant communication with us and ensuring complete resolution.
Customer support service by UserEcho