ActionTiles Support & Ideas Forum

Public Forum for ActionTiles Customers. Please use the Search Box and carefully browse the results to look for existing relevant Topics before opening a new Topic or Private Helpdesk Ticket.

+23
In Progress

Security on Panel Shortcut Tiles

Sean 2 years ago in Security updated by Alex (ActionTiles) (Co-Founder) 18 hours ago 8

I would love to be able to set a password on short cuts rather then doing each individual tile. (Eg. All the security objects on tile then have a shortcut on the main tile with a lock on it to the security tile.  

+36
In Progress

PIN protect Panel Shortcut Tiles & URL Tiles

Randy 2 years ago in Security updated by Alex (ActionTiles) (Co-Founder) 18 hours ago 5

I have my main panel for SHM. I have a virtual switch tile to arm my alarm with a delay through CoRE and the pin protected SHM tile to disarm and a panel shortcut tile to all my devices. I also disabled the Panel Options on this panel with the thought of having this panel as a "kiosk". Are there any plans to pin protect the panel shortcuts also so no one can access my devices or panel options by going into that panel?

0
Closed: Duplicate Issue

Sound an alarm for an event?

mahockey 1 month ago in Security updated by Alex (ActionTiles) (Co-Founder) 1 month ago 1

Hi,

is it possible to have Action Tiles sound and alarm for a certain event?


(e.g) a monitored Exit is open so the Action Tile could flash using the new icon features, but could it be possible to add a sound file/alarm sound too?

..and maybe when the state returns to normal (Exit is closed) for all icons and sounds return to normal?

+53
Discuss & Vote

Allow for multiple PIN codes to be used on same Panel

Markl Farkl 2 years ago in Security updated by Todd Joyce 7 months ago 8

Currently the new feature allows for just one pin code. Adding more pin codes will allow the user to assign codes to different members of the family or temp codes to guests without needing to share their own code. Individual PINs would need to be revocable.

+1
Answered: Discussion Open

How do I set a PIN code for just one tile?

mr.smith 2 years ago in Security updated by Terry (ActionTiles) (Co-Founder) 7 months ago 6

I have a Tile that is a switch for our Whole House Fan. It can be accidentally tapped and I want to prevent this - especially if there is a fire going in the fireplace. It seems like I could set a PIN code for it but it seems I have to set a pin for the entire panel? I'd rather not have to set a PIN for the entire panel. Any ideas?

Answer

Correct, Captain!


The Panel's "PIN" is applied and only activated on a Tile-by-Tile basis. So perhaps you enable it for SHM, Locks, and special Switches like Fireplace.



0
Answered: Discussion Open

Embedded Video credentials blocked by Chrome: What's the risk to not using a username/password?

Michael Beatty 8 months ago in Security updated by Terry (ActionTiles) (Co-Founder) 8 months ago 1

So after tooling around for a while trying to figure out why my Media Tiles (Wyze Cams) no longer worked and eventually discovered that I could get it to work by logging in directly to the URL via browser then it would work in Action Tiles in that same browser but not being able to do it in the Action Tiles app because you can't just enter a URL directly into it and getting 95% of the way through opening a support ticket and then finding this handy Knowledge Based article https://support.actiontiles.com/knowledge-bases/8/articles/5508-media-tile-broken-due-to-url-with-userpasswordaddress-embedded-credentials explaining that Chrome, Android Webview (including Fully and ActionTiles android apps), and most Firefox browsers are now blocking embedded credentials.  I get it, not ActionTiles fault, nothing they can do about it.  Moving on...

Simple fix.... remove the login credentials from my web server on TinyCam Pro.... Problem solved right away.  

However, now I'm a little worried....what risk am I exposing myself too?   I'm a programmer by trade, but I'm not all that privy on internet security.  My my understanding is that the Tiny Cam web server that's running on my Kindle is on my local network and traffic to it is blocked in my routers firewall.  With out setting up port forwarding and explicitly allowing a connection from the outside world into my LAN, I really shouldn't have any concerns.  Is that correct?  I have no intention on opening up ports on my router as I have no need for remote access into Tiny Cam, I can just view the cameras in my Wyze app.  So am I safe?

Thanks

+5
Planned

PIN option to the "Panel Options" button (and PIN Protected Panels)

mcdermott_s@yahoo.co.uk 2 years ago in Security updated by Alex (ActionTiles) (Co-Founder) 8 months ago 8

Can the PIN Protect option likely to be added to the floating Panel overflow Options menu button?

Answer

Howdy!


Unless this is trivial to implement, we think the current workaround below is sufficient:

  • Use the "Panel Options" button Shown toggle setting under Panel Settings.
  • By setting this to Off, the only way to escape the Panel to get to configuration pages and config settings is to change the address in the URL bar or use a different browser / tablet.
    • If this setting is used on a Shared Panel and accessed via a Buddy Login, no other Panels or settings will be accessible to the Buddy, even if they can reach a different URL.

           


Thanks,

...Terry.

+1
Answered: Discussion Open

Lock into Panel or PIN Protect Panels?

marksmart 8 months ago in Security updated 8 months ago 1

Is there a way to lock (pin/password) the Panel. ie so that people can not go into the settings? or has to type a pin when pressing the 3 dots in the circle?

+20
Discuss & Vote

PIN Protection for Thermostat Tile(s)

Jimi 2 years ago in Security updated by Terry (ActionTiles) (Co-Founder) 9 months ago 5

This is a great feature and I have been experimenting with it. I noticed there is no security option for a thermostat tile though. Is this intentional? All apologies if this has been addressed elsewhere, I could not find it. 

+1
Discuss & Vote

PIN entry: Add support for hardware keyboard (Bluetooth)

Max R 9 months ago in Security updated by Alex (ActionTiles) (Co-Founder) 9 months ago 1

I have a nifty bluetooth numeric keypad which I've attached to my tablet. The idea is to use it as an external keypad to open a lock (have an August lock without keypad), with the tablet sitting inside.However it appears that even though the keypad pairs nicely and works on other web pages and apps, the AT pin-screen does not process keypad input. I've tried on a PC as well. One has to use the mouse to click on the onscreen pin keypad.

Request: Please consider supporting PIN keyboard entry, 


NB: This should not show the touch effect (the quick shade-over grey shadow, which briefly passes over the pin buttons when pressed on-screen), because that would reveal the PIN to any observer, of course.

0
Answered: Discussion Open

Smart Home Monitor with delay & professional monitoring

Eric Roberts 1 year ago in Security updated by Terry (ActionTiles) (Co-Founder) 12 months ago 7

I've been reading posts here and on the Smartthings site and I'm having trouble confirming that I can accomplish this type of setup.  I want to be able to use ActionTiles to arm and disarm SHM with a pin pad and a delayed entry and exit.  I'd also like to sign up with either Scout or the new service Noonlight for professional monitoring.  


I know that these things can all be done separately with ActionTiles pin pad option and the Smart App SHM Delay V2.  I just don't know if they can all be combined together to replicate our current ADT monitored panel.


I'm not looking for step by step, I'm just trying to confirm that it's currently possible and if people are happy with this type of setup. 

Answer
  1. I personally agree that Presence Sensors (of nearly any sort) are often less-than-reliable, and would not based alarm system Armed/Disarmed status on them.
  2. ActionTiles's PIN Protected SHM Tile, in concert with the SHM Delay SmartApp from the SmartThings Community, should reliably replicate the entry/exit grace delay behavior. I presume comments on that SmartThings Community Topic will give a good indication as to reliability.
  3. ActionTiles is not currently compatible with SHM in the new SmartThings App. While you can use this App for other features, you can have the SmartThings Classic App still installed and usable for configuring and managing Classic SHM.
  4. You can also use an alternative Alarm SmartApp such as Smart Alarm (in the Classic App "Marketplace"), or perhaps one that has been written as a webCoRE piston, etc.. You can use a PIN Protected Virtual Switch Tile to control such SmartApps.
  5. One thing that traditional alarm panels usually offer is a pre-arming "zone-alert" that indicates a window or door is not currently closed or there is motion detected somewhere in the house. Some let you selectively do a one-time "bypass" of these sensors so you can just get on with your day. You can display your various sensors on your ActionTiles Panel to help; but there is no "bypass" option provided by SmartThings... except on their ADT Security Hub product. Hopefully they extend this functionality to future versions or variation on SHM. I think this was a feature of Smart Alarm.
  6. Your current monitored ADT Panel may or may not have had cellular backup functionality. Both SmartThings and ActionTiles require the internet to function properly. I would recommend that you have some physical way of disabling any sirens you install, just in case. And make sure you understand the False Alarm policies of your monitoring company and local safety services providers. You may need an Alarm Permit for your jurisdiction.


In short; SmartThings + ActionTiles + a reputable monitor is a good solution. Hopefully over time, though, we'll all get better at matching and exceeding the features of traditional dedicated systems, like ADT.

There are actually many benefits (other than just cost savings...) to using SmartThings, etc., that help make up for the current drawbacks. There is a lot of current flexibility. You can even add on SimpliSafe or Ring and unofficially hook them up together, to enhance reliability and give you more options than just Scout, Noonlight, or other integrations.

0
Fixed

Forgotten Password reset link does not work

Terry (ActionTiles) (Co-Founder) 12 months ago in Security updated by Alex (ActionTiles) (Co-Founder) 12 months ago 3

The Forgot Password link (sent via email after requesting it on the ActionTiles login page) just takes Customer back to the Login Page, rather than to a page to on which the Customer can set their password.

+7
Planned

Run PIN Protected Routine Tiles without extra tap

Daniel Rosenberg 1 year ago in Security updated by Terry (ActionTiles) (Co-Founder) 1 year ago 4

PIN Protected Tiles are useful, and sometimes bring up multiple options like (Alarm > Armed (away), Armed (home), Disarmed). But when PIN protecting a Routine tile, like "I'm Back!" we get a banner for "PIN accepted" on top and another on the bottom that says "I'm Back! with a "RUN ROUTINE" icon. 



We've already told ActionTiles once we want to run the routine (by pressing on the tile), and then had 4 more touches for the PIN.


Would you consider an option (or default behavior) to simply run the routine at this point, rather than require a 6th touch by pressing "RUN ROUTINE"? (Which, doesn't actually look like a button, because it's not a highlighted mode, perhaps thanks to Material Design?)


I'm worried this will be a non-obvious last step to turn off our alarm for PIN users entering the house, since we've already gotten a message that the PIN was accepted and we can dismiss the dialog (with the X) without actually turning off the alarm.

+7
Discuss & Vote

Option to require PIN entry for Disarming system only (no PIN for arming...)

Markl Farkl 2 years ago in Security updated by Lost Tile 1 year ago 9

Current pinpad feature requires using pinpad authentication for both arming and disarming. Allow the option to use pinpad for disarming only.

0
On Hold: Discussion Open

Secondary "distress" PIN or other Panic Buttons

Derrick Ho 2 years ago in Security updated 1 year ago 4

I have ActionTiles with a panic button that will set off the alarm manually.  

I would like this to be easy to turn on, but harder to turn off.

I would like this panic button to have no PIN requirement when turning on, but require a pin to turn off.


A scenario plays in my mind...


A bad guy enters the house and I am in it... so I press the panic button in hopes to scare the bad guy off....


but the bad guy sees my ActionTiles -- and I have several of them throughout my house always on so that I can monitor my house from anywhere without having to wake up my devices -- He sees the panic button and presses it and the siren turns off.  Now he can rob me in peace!


This is why I ask for such a feature so that I can set off the alarm easily, but when the bad guy tries to turn it off he will see a PIN screen... he will try to enter something, but will give up.


What are your thoughts on this?


(p.s. I have a Samsung Smart things hub.  I know that I could use a routine to get allow turning on the siren but no way to turn it off.  However, routines don't have the ability to customize the color to Red, nor do they have the ability to show an with an interactive style.  Tapping a routine doesn't change it visually, but a button does and I would like that.) 

0
Answered

Local Video Uploaded to ActionTiles Server?

DrPyro2k 2 years ago in Security updated by Terry (ActionTiles) (Co-Founder) 2 years ago 1

I run a local NVR (network video recorder), specifically Unifi Video, to record/manage several security cameras.  I have set the action tiles to grab periodic jpeg image (1 per second) from the local server.  However, I have noticed a significant amount of traffic being generated on my wifi network due to action tiles (way more than what I would expect by just updating SmartThings or pulling a single jpeg that is on the active screen).  It appears that ActionTiles is actually uploading the jpeg files to some internet based location. The reason I have a local NVR is that I don't want the images uploaded to the cloud, but ActionTiles appears to do just that. How can I disable this?

0
Fixed

PIN bug when copying panel

Craig Thomas 2 years ago in Security updated by Alex (ActionTiles) (Co-Founder) 2 years ago 5

I copied a panel that had a PIN set up on it.  I then applied the PIN security to a switch on the new panel.  From multiple devices, the PIN pad popped up, but it gave a timeout error after about 30 seconds (Error: request timed out) and never did anything to the switch.  I went into the panel settings of the new panel and entered the PIN again, and then things worked properly.  I have replicated this twice.


BTW, I love the PIN option.  Thanks for implementing!

+6
On Hold: Discussion Open

Touch ID instead of pin

derrickho328 2 years ago in Security updated by Alex (ActionTiles) (Co-Founder) 2 years ago 2

for secure pins, can we use Touch ID instead of a four digit pin?

iOS
Answer

I don't believe this is possible. There is no Web API to access Touch ID.


If such API appears, I would be curious to investigate if it could be used for AT.

0
Answered

Logging into ActionTiles in iFrame with no keyboard?

Major 2 years ago in Security updated by Terry (ActionTiles) (Co-Founder) 2 years ago 3

Hello All,


I have a quick question, I am trying to add ActionTiles in a MagicMirror project through an iFrame but am having difficulties authenticating.


How can I pass my credentials to the ActionTiles site? I've tried adding username:password in the URL after https:// but that doesn't work.


Thank you!

Major

0
Declined

Whitelist IP addresses for sharing without Login

Barry Murphy 2 years ago in Security updated by Terry (ActionTiles) (Co-Founder) 2 years ago 1

Would be handy if we could white list IP addresses to dashboards so no login is required.

Answer

This isn't an option within our security architecture, and we resist doing anything to reduce security — people tend to want even more security, not less.


Login is only required once (or rarely thereafter) due to long lasting secure session cookie. That's the most convenience we can offer for now.