ActionTiles Support & Ideas Forum

Public Forum for ActionTiles Customers. Please use the Search Box and carefully browse the results to look for existing relevant Topics before opening a new Topic or Private Helpdesk Ticket.

0
Answered: Discussion Open

Smart Home Monitor with delay & professional monitoring

Eric Roberts 3 months ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 month ago 7

I've been reading posts here and on the Smartthings site and I'm having trouble confirming that I can accomplish this type of setup.  I want to be able to use ActionTiles to arm and disarm SHM with a pin pad and a delayed entry and exit.  I'd also like to sign up with either Scout or the new service Noonlight for professional monitoring.  


I know that these things can all be done separately with ActionTiles pin pad option and the Smart App SHM Delay V2.  I just don't know if they can all be combined together to replicate our current ADT monitored panel.


I'm not looking for step by step, I'm just trying to confirm that it's currently possible and if people are happy with this type of setup. 

Answer
  1. I personally agree that Presence Sensors (of nearly any sort) are often less-than-reliable, and would not based alarm system Armed/Disarmed status on them.
  2. ActionTiles's PIN Protected SHM Tile, in concert with the SHM Delay SmartApp from the SmartThings Community, should reliably replicate the entry/exit grace delay behavior. I presume comments on that SmartThings Community Topic will give a good indication as to reliability.
  3. ActionTiles is not currently compatible with SHM in the new SmartThings App. While you can use this App for other features, you can have the SmartThings Classic App still installed and usable for configuring and managing Classic SHM.
  4. You can also use an alternative Alarm SmartApp such as Smart Alarm (in the Classic App "Marketplace"), or perhaps one that has been written as a webCoRE piston, etc.. You can use a PIN Protected Virtual Switch Tile to control such SmartApps.
  5. One thing that traditional alarm panels usually offer is a pre-arming "zone-alert" that indicates a window or door is not currently closed or there is motion detected somewhere in the house. Some let you selectively do a one-time "bypass" of these sensors so you can just get on with your day. You can display your various sensors on your ActionTiles Panel to help; but there is no "bypass" option provided by SmartThings... except on their ADT Security Hub product. Hopefully they extend this functionality to future versions or variation on SHM. I think this was a feature of Smart Alarm.
  6. Your current monitored ADT Panel may or may not have had cellular backup functionality. Both SmartThings and ActionTiles require the internet to function properly. I would recommend that you have some physical way of disabling any sirens you install, just in case. And make sure you understand the False Alarm policies of your monitoring company and local safety services providers. You may need an Alarm Permit for your jurisdiction.


In short; SmartThings + ActionTiles + a reputable monitor is a good solution. Hopefully over time, though, we'll all get better at matching and exceeding the features of traditional dedicated systems, like ADT.

There are actually many benefits (other than just cost savings...) to using SmartThings, etc., that help make up for the current drawbacks. There is a lot of current flexibility. You can even add on SimpliSafe or Ring and unofficially hook them up together, to enhance reliability and give you more options than just Scout, Noonlight, or other integrations.

0
Fixed

Forgotten Password reset link does not work

Terry (ActionTiles) (Co-Founder) 1 month ago in Security • updated by Alex (ActionTiles) (Co-Founder) 1 month ago 3

The Forgot Password link (sent via email after requesting it on the ActionTiles login page) just takes Customer back to the Login Page, rather than to a page to on which the Customer can set their password.

+33
Discuss & Vote

Allow for multiple PIN codes to be used on same Panel

Markl Farkl 1 year ago in Security • updated by Alex (ActionTiles) (Co-Founder) 1 month ago 5

Currently the new feature allows for just one pin code. Adding more pin codes will allow the user to assign codes to different members of the family or temp codes to guests without needing to share their own code. Individual PINs would need to be revocable.

+7
Planned

Run PIN Protected Routine Tiles without extra tap

Daniel Rosenberg 3 months ago in Security • updated by Terry (ActionTiles) (Co-Founder) 2 months ago 4

PIN Protected Tiles are useful, and sometimes bring up multiple options like (Alarm > Armed (away), Armed (home), Disarmed). But when PIN protecting a Routine tile, like "I'm Back!" we get a banner for "PIN accepted" on top and another on the bottom that says "I'm Back! with a "RUN ROUTINE" icon. 



We've already told ActionTiles once we want to run the routine (by pressing on the tile), and then had 4 more touches for the PIN.


Would you consider an option (or default behavior) to simply run the routine at this point, rather than require a 6th touch by pressing "RUN ROUTINE"? (Which, doesn't actually look like a button, because it's not a highlighted mode, perhaps thanks to Material Design?)


I'm worried this will be a non-obvious last step to turn off our alarm for PIN users entering the house, since we've already gotten a message that the PIN was accepted and we can dismiss the dialog (with the X) without actually turning off the alarm.

+18
Discuss & Vote

PIN protect Panel Shortcut Tiles & URL Tiles

Randy 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 2 months ago 3

I have my main panel for SHM. I have a virtual switch tile to arm my alarm with a delay through CoRE and the pin protected SHM tile to disarm and a panel shortcut tile to all my devices. I also disabled the Panel Options on this panel with the thought of having this panel as a "kiosk". Are there any plans to pin protect the panel shortcuts also so no one can access my devices or panel options by going into that panel?

+7
Discuss & Vote

Option to require PIN entry for Disarming system only (no PIN for arming...)

Markl Farkl 1 year ago in Security • updated by Lost Tile 2 months ago 9

Current pinpad feature requires using pinpad authentication for both arming and disarming. Allow the option to use pinpad for disarming only.

+13

Security on Panel Shortcut Tiles

Sean 12 months ago in Security • updated by Shawn Batchelor 4 months ago 2

I would love to be able to set a password on short cuts rather then doing each individual tile. (Eg. All the security objects on tile then have a shortcut on the main tile with a lock on it to the security tile.  

0
On Hold: Discussion Open

Secondary "distress" PIN or other Panic Buttons

Derrick Ho 12 months ago in Security • updated 4 months ago 4

I have ActionTiles with a panic button that will set off the alarm manually.  

I would like this to be easy to turn on, but harder to turn off.

I would like this panic button to have no PIN requirement when turning on, but require a pin to turn off.


A scenario plays in my mind...


A bad guy enters the house and I am in it... so I press the panic button in hopes to scare the bad guy off....


but the bad guy sees my ActionTiles -- and I have several of them throughout my house always on so that I can monitor my house from anywhere without having to wake up my devices -- He sees the panic button and presses it and the siren turns off.  Now he can rob me in peace!


This is why I ask for such a feature so that I can set off the alarm easily, but when the bad guy tries to turn it off he will see a PIN screen... he will try to enter something, but will give up.


What are your thoughts on this?


(p.s. I have a Samsung Smart things hub.  I know that I could use a routine to get allow turning on the siren but no way to turn it off.  However, routines don't have the ability to customize the color to Red, nor do they have the ability to show an with an interactive style.  Tapping a routine doesn't change it visually, but a button does and I would like that.) 

+4
Discuss & Vote

PIN option to the "Panel Options" button (and PIN Protected Panels)

mcdermott_s@yahoo.co.uk 1 year ago in Security • updated by sgrayban 8 months ago 5

Can the PIN Protect option likely to be added to the floating Panel overflow Options menu button?

Answer

Howdy!


Unless this is trivial to implement, we think the current workaround below is sufficient:

  • Use the "Panel Options" button Shown toggle setting under Panel Settings.
  • By setting this to Off, the only way to escape the Panel to get to configuration pages and config settings is to change the address in the URL bar or use a different browser / tablet.
    • If this setting is used on a Shared Panel and accessed via a Buddy Login, no other Panels or settings will be accessible to the Buddy, even if they can reach a different URL.

           


Thanks,

...Terry.

0
Answered

Local Video Uploaded to ActionTiles Server?

DrPyro2k 9 months ago in Security • updated by Terry (ActionTiles) (Co-Founder) 9 months ago 1

I run a local NVR (network video recorder), specifically Unifi Video, to record/manage several security cameras.  I have set the action tiles to grab periodic jpeg image (1 per second) from the local server.  However, I have noticed a significant amount of traffic being generated on my wifi network due to action tiles (way more than what I would expect by just updating SmartThings or pulling a single jpeg that is on the active screen).  It appears that ActionTiles is actually uploading the jpeg files to some internet based location. The reason I have a local NVR is that I don't want the images uploaded to the cloud, but ActionTiles appears to do just that. How can I disable this?

+1
Answered: Discussion Open

How do I set a PIN code for just one tile?

mr.smith 12 months ago in Security • updated by Terry (ActionTiles) (Co-Founder) 10 months ago 4

I have a Tile that is a switch for our Whole House Fan. It can be accidentally tapped and I want to prevent this - especially if there is a fire going in the fireplace. It seems like I could set a PIN code for it but it seems I have to set a pin for the entire panel? I'd rather not have to set a PIN for the entire panel. Any ideas?

Answer

Correct, Captain!


The Panel's "PIN" is applied and only activated on a Tile-by-Tile basis. So perhaps you enable it for SHM, Locks, and special Switches like Fireplace.



0
Fixed

PIN bug when copying panel

Craig Thomas 1 year ago in Security • updated by Alex (ActionTiles) (Co-Founder) 11 months ago 5

I copied a panel that had a PIN set up on it.  I then applied the PIN security to a switch on the new panel.  From multiple devices, the PIN pad popped up, but it gave a timeout error after about 30 seconds (Error: request timed out) and never did anything to the switch.  I went into the panel settings of the new panel and entered the PIN again, and then things worked properly.  I have replicated this twice.


BTW, I love the PIN option.  Thanks for implementing!

+3
On Hold: Discussion Open

Touch ID instead of pin

derrickho328 11 months ago in Security • updated by Alex (ActionTiles) (Co-Founder) 11 months ago 2

for secure pins, can we use Touch ID instead of a four digit pin?

iOS
Answer

I don't believe this is possible. There is no Web API to access Touch ID.


If such API appears, I would be curious to investigate if it could be used for AT.

0
Answered

Logging into ActionTiles in iFrame with no keyboard?

Major 11 months ago in Security • updated by Terry (ActionTiles) (Co-Founder) 11 months ago 3

Hello All,


I have a quick question, I am trying to add ActionTiles in a MagicMirror project through an iFrame but am having difficulties authenticating.


How can I pass my credentials to the ActionTiles site? I've tried adding username:password in the URL after https:// but that doesn't work.


Thank you!

Major

0
Declined

Whitelist IP addresses for sharing without Login

Barry Murphy 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 1

Would be handy if we could white list IP addresses to dashboards so no login is required.

Answer

This isn't an option within our security architecture, and we resist doing anything to reduce security — people tend to want even more security, not less.


Login is only required once (or rarely thereafter) due to long lasting secure session cookie. That's the most convenience we can offer for now.

0
Fixed

login not retained between sessions

Avi 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 3

I get prompted to log in every time I close my browser window.  This happens both on Chrome and Safari for Mac as well as Safari for iOS.  All are set to allow cookies and maintain sessions with many other sites.  I saw the entry in the knowledge base that states that you maintain sessions "for a long time" however something does not seem to work correctly - any idea?  I am currently on the 14 day trial. 

Mac iOS
+3
Deferred: Voting Open

Fingerprint Authentication

WB70 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 1

Now that SmartThings has added it. What if you had fingerprint Authentication for:


* Accessing Administration Console

* Accessing a Panel

* Accessing a Tile (instead of pin code)

0
Answered

License agreement too long

Greg J. 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 1

I was interested in the free trial for ActionTiles, but the license agreement was way too long. I got sick of studying it and decided to write this post instead. I noticed that the agreement makes me responsible for actions carried out by others in situations outside of my control, such as if someone hacks my account. :(

+14
Discuss & Vote

PIN Protection for Thermostat Tile(s)

Jimi 1 year ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 3

This is a great feature and I have been experimenting with it. I noticed there is no security option for a thermostat tile though. Is this intentional? All apologies if this has been addressed elsewhere, I could not find it. 

+79
Implemented

PIN pad and/or Password for SHM

Kevin1 2 years ago in Security • updated by Terry (ActionTiles) (Co-Founder) 1 year ago 35

Requesting a popup numeric keypad control that would be required to disarm the Smart Home Monitor (SHM).