ActionTiles Support & Ideas Forum

Public Forum for ActionTiles Customers. Please use the Search Box and carefully browse the results to look for existing relevant Topics before opening a new Topic or Private Helpdesk Ticket.

Answered: Discussion Open


brendanwheatley 1 year ago updated by Terry (ActionTiles) (Co-Founder) 2 months ago 8

I'm new to smart things and now action tiles. I'm having trouble understanding routines. I have selected a routine to create a tile, but I can't make it do anything. I've looked over this forum and can't find anything that talks about what they are in depth. I thought they might allow me to automate things. It looks like there is an area when building tiles to select from different ones, but it is empty. Any help would be huge. Thanks

Windows Android

Smartthings Cam

duckdive117 - 5 months ago updated by Terry (ActionTiles) (Co-Founder) 5 months ago 1

I know they are new but I was wondering if there is a way add the video feed from the new Smartthing Cam to action tiles?


Not Our Issue / Scope

SmartThings Weather Tile Offline

John Intorcio 8 months ago updated by Terry (ActionTiles) (Co-Founder) 8 months ago 1

I've been using a SmartThings Weather Tile device on my panels for some time. It's a nice quick way to see current conditions. The last few days, however, it seems to have been "offline"? No updates? Has anyone else seen this? Has anyone fixed it? 


Replacement of wall intercom with backspash tile. Will anything fit?

Mn_steve 9 months ago updated 9 months ago 1

I have one of those 80s style intercoms that the previous owner thought it was great to include in a kitchen remodel from 10 years ago, cutting the hole in the backsplash tile. Without redoing the tile in the whole kitchen, is there a reasonably priced tablet, wall mount that will fit over a 8'x15" hole?

Answered: Discussion Open

How Do you create dashboards for multipule devices ?

Zvika 10 months ago updated 10 months ago 3

I have kindle fire 8 and op5 plus and wanted to know what is the best practice for having panels for several devices .


Harmony Hub understanding...

patrickprinehart 10 months ago updated by Terry (ActionTiles) (Co-Founder) 10 months ago 0

Now I’m aware that this is not an ActionTiles related issue.  However, I am not fully understanding how the process between an IR Device < Harmony Hub < SmartThings < Actiontiles process works.

I have an electronic fireplace that has an IR remote that is setup and working with Harmony Hub and SmartThings.  When using the Harmony Controller App on an IOS device the fireplace will function as normal.

I added a Harmony Switch for this fireplace into ActionTiles and it was working as desired.  However, sometimes it seems that ActionTiles won’t always work when I try to turn the fireplace on or off.  It’s a hit or miss issue.

Like I stated, I know this is not an issue with ActionTiles but more with SmartThings and it’s control of the device.  However, I haven’t made an attempt to control the fireplace directly from SmartThings since I always tend to use Actiontiles.

Any idea what is causing the interference?  How do these devices need to be setup to all work together?  Just started the process of adding IR remotes.  

Sorry for the post on this message board, I just feel you guys are more understanding of what I am trying to accomplish then the basic SmartThings Forum members would be willing to assist with.

Fix Planned

Garage Door Tile no longer providing confirmation dialog

Kenneth and Maren Will 11 months ago updated by Alex (ActionTiles) (Co-Founder) 11 months ago 2

I've noticed that the Confirmation dialog box for my garage door tile no longer appears. It just opens and closes with a single tap. This has caused a few accidental openings. I used windows/chrome/edge and android/chrome. This used to work as expected, but doesn't any longer. Can you help me get it back?
Worried about closing it on someone or opening again in the middle of the night. 
I've tried deleting and adding the tile back. Thanks, Ken

Windows Android

While we are investigating, please use Security / PIN Protection to your Garage Door Tiles.



Example Panelset with image based front-page

Ike O. 1 year ago updated 12 months ago 9

Hi everyone...

I am using a front-page for my panels and it just wanted to share.

It's very simple to do it and your imagination is the limit!


- these are actually 1x3 jpeg images placed next to panel shortcuts.

- Each row is a tile set. 

(the last picture will give you a better idea)


- Your chosen picture or image should blend into white at the end and the panel shortcut background should be white

so that the thin line between the picture and panel shortcut is not visible. I tried several colors with #XXXXXX numbers but for some reason there was always a tone difference. (I am not a graphic artist or photoshop expert so this might be my fault) but white worked perfectly. No tone difference.

- in the panel style, create your own THEME and choose TILE BACKGROUND COLOR white.

- To get rid of spaces between the tiles, go to panel style > Dimentions > Tile Spacer size (scroll down) > Set it for 0 (ZERO)

- Do not show any headers. 

I am creating each room based on this model (PICTURE/THING) 

I am loosing some space but i truly liked how it looked. 

Please shoot any questions you have and hopefully you'll enjoy it!





Solution Exists

Some sensors never change status

tlong 1 year ago updated by Terry (ActionTiles) (Co-Founder) 1 year ago 3

I have several sensors that won't update (motion sensors mainly). I have gone through and deauthorized everything, then reauthorized - and that fixes it for about 5 minutes. And the motion sensors on the Ring and Arlo cameras are hit & miss at best. I'm at a loss on what to do. It worked seamlessly until about 3 months ago or so. 


Please try this (we need to make it a KB/FAQ):

  1. Using SmartThings Classic App: Automation / SmartApps / "ActionTiles V6 (Connect)" - UNINSTALL
  2. then in ActionTiles, My Locations / ➕, even if the Location (hub) is already listed.

SmartThings cloud has been sketchy and loses SmartApp preferences, we think. This resets it.

If still not working, contact for further diagnostics.

Please don't wait 3 months!!! 


... Terry.

Researching Answers

Gap in the tiles when using 3x2

Ivan B 2 years ago updated by JB Bentz 2 years ago 4

Is there a way to remove blank space in this screenshot? In this page I have 3 tilesets and no blank tiles.Screen Shot 2018-02-09 at 13.34.35.png

Mac Android
Answered: Discussion Open

Best Capability for a number

bscuderi 2 years ago updated by Terry (ActionTiles) (Co-Founder) 2 years ago 2

I have a custom device handler for my device that uses the following custom attribute..


attribute "RPM", "number"

This just displays as a tile in my device handler that shows the current RPM value of my pool pump for example 3,450 RPM.

I would like to get this into action tiles on my display in a way that best presents that information. My question is what device capability, that action tiles supports, should I change this to in order to best present my information? I'm not dead set on using my custom attribute and do not mind if it's something strange or nonsensical as I just want it to display right on action tiles. I tried power use and temperature and some others but then it displays on a tile that says watts or degrees F which looks funny.

bscuderi 2 years ago

thanks for your help bud I found changing the device to device.carbonDioxide was the golden ticket for displaying the number value as I had hoped!

Discuss & Vote

How to I get my Weather Font more balanced size wise?

jgirvine 2 years ago updated by Alex (ActionTiles) (Co-Founder) 2 years ago 2

Please see the attached picture.  How can I get that weather tile more balance?  I really can not read the fonts at the top and the bottom.  


Reference the Level value to determine state when state is "unknown"

Paul G 2 years ago updated by Alex (ActionTiles) (Co-Founder) 2 years ago 1

New user here, - just started the trial, will likely buy a license in a few days... :-)

You have a KB article referring to why some tiles show a question mark instead of the correct state of a switch device. Following that article, I have established that just as you suggested, the device handler for the device in question is not updating the state value, but is only updating the level value... - I've logged this with the dev's for the device handler in question, and hopefully they'll update it to write the state as well as the level. However, it occurred to me that you could probably handle this condition in a smarter way... - if state in ST is "unknown" for a switch device, then why not check the level value as well, and deduce the state from that - it's easy enough: if $level=0 then $state=off, if $level>0 then $state=on.

Then you won't have to deal with users asking "why the question mark" again... :-)


Paul G.


Hi Paul,

There could be several reasons for the question mark to appear in the tile. For switch in particular, the value could be known, but unexpected or nonconforming to the API (f.e. "turning on", "mostly on"). This value is not necessarily linked with Switch Level value and we can't make any assumption about Switch state based on the Level.

If the switch is unreachable, but reports a switch level of 80%, we can't assume that the switch is "on".




Cater for Level values that are not natively a percentage

Paul G 2 years ago updated by Alex (ActionTiles) (Co-Founder) 2 years ago 1

Actiontiles appears to append a percent symbol to every level displayed on a tile... - I've not found any indication that this is user configurable...

I have devices exposed in ST (CBUS lights) that do not store levels as a percentage (which would only allow 100 distinct dim levels), but rather the level is a value in the 0-255 range, which allows a greater range of dim levels...

This means I get get tiles that show a level value of 255% - obviously not ideal... the 'best' way to deal with this would be IMO, to allow the user to specify how to display the level... (i.e. as a percentage, or a raw level value, and to handle the conversion if I choose to have a raw value displayed as a %).  
When you read a level value from ST, can you make it user-configurable whether that is interpreted as a raw level in the 0-255 range, or a % level in the 0-100 range, - and handle the conversion so that a value which is the correct % is always calculated & shown on the tile?...

That way, I can have the correct level values shown on tiles as a true % value (i.e. 255=100%) ->  (<current level> / 255) * 100 = the % value to show on the tile...

This should be configurable on a per-tile basis, as I do also have other devices which use 0-100 level values... the range upper value should also be configurable, as there may at some point be other devices which use other level range min & max values (although I'm not aware of such devices currently). Thus the calculation would be: (<current level> / <rangeupper>) * 100 = the % value to show on the tile...

Paul G


Hi Paul,

As a Works With SmartThings application, ActionTiles conforms to device capabilities per official API.

Per ST Documentation, Switch Level attribute is a value between 0 and 100, therefore the value is representing a percentage.

If you are using a custom DTH, please contact the developer to add conversion in the DTH. We don't support non-conforming DTHs.



Closed: Duplicate Issue

anyone else seeing an outage?

Megan Sheppard 2 years ago updated by Terry (ActionTiles) (Co-Founder) 2 years ago 1

panels will not come up, can't log in,  generally not working 


v6.7.2 Tile sizes cause Panel size & scroll bars

parac 2 years ago updated by Terry (ActionTiles) (Co-Founder) 2 years ago 4

Something with the tile size is a bit "broken" for me with the update. My tiles used to fill up the screen almost completely without a scroll bar showing up. Now I have to have more than a full tile height of empty space in order for the scroll bar to go away. It does the same thing in Chrome and Firefox on windows 10

approx half tile height empty space on bottom and scroll bar is still there

more than full tile height empty for scroll bar to go away

Thanks & Discuss

Good work

Jim Blue 2 years ago updated by Terry (ActionTiles) (Co-Founder) 2 years ago 0

Just want to let you know how much I enjoy your app. I have no complaints and no suggestions. Use Action Tiles every day and will promote it to anyone who could use it. I know this app can't be easy to make a reality. I appreciate what you do.

Thank you for your hard work.

Jim Blue


Kudos to the Support Team

Jim 3 years ago updated by Terry (ActionTiles) (Co-Founder) 3 years ago 2

Just wanted to give a shoutout to the support team. They respond very quickly to posts here. That's got to take time to monitor the way they do. So thanks all.


Great Work by the Action Tiles Team

Adam 3 years ago updated by Terry (ActionTiles) (Co-Founder) 3 years ago 6

ActionTiles looks great, guys... I'm looking forward to working with it! keep up the great work!

Problem Withdrawn

Two tablets sharing one panel

Amr4packrz 3 years ago updated by Terry (ActionTiles) (Co-Founder) 3 years ago 5

I currently have two tablets sharing one account and using one panel between both. Previous to the License Key integration both were working properly without any issues. Now for some reason one of the tablets will load and work for a little bit and then be non responsive. I have noticed that the time on the one panel that is non responsive is a couple hours off also when i restart the app. Do I need to create a separate panel for this tablet? Not too sure why it was working previously.