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+29
Fixed

RESOLVED (Monitoring): [2018/12/07 0435h-1035h PST] ActionTiles Cloud major outage.

Alex (ActionTiles) (Co-Founder) 5 years ago in Announcements / Outages • updated by Terry (ActionTiles) (Co-Founder) 5 years ago • 4

Instructions:

If you are still unable to login, you may need to clear the Site Settings and/or Cache, please:

Mobile Chrome & Silk:

  1. Chrome Menu (or Silk Menu)
  2. Settings
  3. Site Settings (or Advanced / Site Settings for Silk)
  4. All sites
  5. app.actiontiles.com
  6.  CLEAR & RESET 


Mobile Chrome (2nd method only if still not functioning):

  1. Chrome Menu
  2. History
  3. Clear Browsing Data
  4. Last 24 hours
  5. Check only: Cached images and Files
  6.  CLEAR DATA  

Mobile Safari:

  1. iOS Settings
  2. Safari
  3. Advanced
  4. Website Data
  5. and Search for app.actiontiles.com and Swipe to Delete.

Fully:

  1. Swipe Fully menu in from Left.
  2. Clear Cache

Desktop browsers:

  1. Shift-Reload
  2. or Ctrl-F5
  3. or Command-Shift-R

Update:

Logins appear to be starting to function again.

We have not confirmed that the outage is completely resolved. 

We are continuing to investigate and monitor the situation.


Thank-you,

...Terry.

One of the key components of the ActionTiles cloud (outsourced to Google Cloud Services) is/was experiencing a major outage starting on Friday Dec 12th, approx 4:30 am Pacific Time.


Please "Follow" or visit this Topic Post for any further updates; or change your personal settings to subscribe to this Forum's various Categories, such as the Announcements Category: https://support.actiontiles.com/knowledge-bases/8/articles/1025-how-do-i-reduce-my-forum-notification-email-messages

We apologize for the inconvenience and are working to restore service As Soon As Possible.

...Terry & Alex.

+3
Investigating
Terry (ActionTiles) (Co-Founder) 5 years ago

Update:

Logins appear to be starting to function again.

We have not confirmed that the outage is completely resolved. 

We are continuing to investigate and monitor the situation.



We apologize for the inconvenience and are continuing to ensure services is restored.

...Terry & Alex.

+1
Fixed: Monitoring
Terry (ActionTiles) (Co-Founder) 5 years ago

Instructions:

If you are still unable to login, you may need to clear the Site Settings and/or Cache, please:

Mobile Chrome & Silk:

  1. Chrome Menu (or Silk Menu)
  2. Settings
  3. Site Settings (or Advanced / Site Settings for Silk)
  4. All sites
  5. app.actiontiles.com
  6.  CLEAR & RESET 


Mobile Chrome (2nd method only if still not functioning):

  1. Chrome Menu
  2. History
  3. Clear Browsing Data
  4. Last 24 hours
  5. Check only: Cached images and Files
  6.  CLEAR DATA  

Mobile Safari:

  1. iOS Settings
  2. Safari
  3. Advanced
  4. Website Data
  5. and Search for app.actiontiles.com and Swipe to Delete.

Fully:

  1. Swipe Fully menu in from Left.
  2. Clear Cache

Desktop browsers:

  1. Shift-Reload
  2. or Ctrl-F5
  3. or Command-Shift-R

+2
Terry (ActionTiles) (Co-Founder) 5 years ago

Minor Status Update:


  • We believe we have identified the probable root cause of this issue/outage and are in the process of confirming it and determining if additional resolution steps are required.
  • We will, of course, make appropriate improvements to our systems to prevent or minimize future recurrence.
  • Our availability / outage record remains something we are proud of. Only 9 outages in 1.75 years, nearly all of them under 1 hour. We recognize that today's outage was a servere inconveniene.
  • Stay tuned to this Topic for a post-resolution summary.
+1
Fixed
Terry (ActionTiles) (Co-Founder) 5 years ago
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