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Not Our Issue / Scope

New wifi router, now media tiles not working

MattS 4 years ago in Media Tiles / Weather & Traffic • updated by Alex (ActionTiles) (Co-Founder) 4 years ago • 3

I run actiontiles on 3 fire tablets throughout the house.

I just changed my home wifi.

I updated the wifi info on the tablets and everything works except 3 of the 4 media tiles.

I went to my PC to update the media tiles, but they work just fine on the computer.

What's wrong with the tiles on the tablets?

Fire
Discuss & Vote
Alex (ActionTiles) (Co-Founder) 4 years ago

Check whether you are able to access the media source directly on the tablet. If the tablet is on a different network, it might not be able to stream the media. Also check if the media server IP has changed.

MattS 4 years ago

odd. The direct link to the media source via the tablet browser doesn't work either. I can visit the news website i pull them from via the tablet, but all the media tiles on the website don't work.  

Not Our Issue / Scope
Alex (ActionTiles) (Co-Founder) 4 years ago

Hi Matt,

This appears to be an external issue. I don't believe we can offer any help to resolve it.

Please let me know if you have any other issues.

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