Bugs
Webcams not refreshing when opened
Hi,
I have two different panels with webcam feeds (mjpeg). When viewing panel and clicking one of the webcam feeds I get bigger window of that certain webcam. When I close that windows it doesn't show feed anymore because it freezes and shows only still photo of that moment when bigger window was closed. Whole panel has to be refreshed to wake webcam stream again. Opening one of the streams doesn't freeze other webcam feeds. It only freezes one that was opened. If I open other still working feeds they all act same way. Any ideas how to fix this?
It doesn't matter if I'm using laptop or tablet. It happens in every device.
Answer
Hi Jani,
Media Tiles are very tricky for us, since we are trying to find technical solution that would work for most browsers and camera models. Unfortunately, there are more combinations of software and hardware than we can reliably support.
Some cameras only allow one stream to be opened at one time, so when the image is enlarged, the camera might be having trouble closing one video stream and opening another one right away.
We have come across some new information and have a new idea to implement. This would hopefully address your issue, however we cannot provide an ETA for a solution at this time.
We invite you to reach out to ActionTiles community or SmartThings User Group on Facebook for peer support. We have great and helpful communities.
Thanks
Alex
Hi, thanks for the information. If there could be way to automatically refresh just those webcam feed tiles everytime when they are closed (Edit: everytime when one of enlarged streams are closed). Refreshing whole panel brings streams back but that has to be done manually by user (Edit: and that takes time and user can see page loading). I would like to open stream larger (that works) and when I close window it should refresh just every webcam feed tiles in that panel like it does when refreshing whole panel.
Customer support service by UserEcho
Hi Jani,
Media Tiles are very tricky for us, since we are trying to find technical solution that would work for most browsers and camera models. Unfortunately, there are more combinations of software and hardware than we can reliably support.
Some cameras only allow one stream to be opened at one time, so when the image is enlarged, the camera might be having trouble closing one video stream and opening another one right away.
We have come across some new information and have a new idea to implement. This would hopefully address your issue, however we cannot provide an ETA for a solution at this time.
We invite you to reach out to ActionTiles community or SmartThings User Group on Facebook for peer support. We have great and helpful communities.
Thanks
Alex