ActionTiles iPad Safari iOS 10.3.3 Homescreen launch persistent crashes

Hi Markus,

• When exactly did this start?
• Before the problem started, do you recall when you last rebooted and/or did a full "Refresh" on the ActionTiles page (i.e., there is some chance that you were still running an older Release even after our last update which was August 4th ... though that was a minor touch; the major release was 3 months ago).
• Have you flushed the browser cache and tried again?
• Has there been any iOS updates (I don't know if iOS 10 still receives updates?).

Thanks,

...Terry.

• The issue started about 2-3 days ago
• Last reboot was likely a few weeks before the issue started...it's been rebooted twice since the problem started.  I'm not sure what you mean by performing a full "refresh".  if you're referring to Reloading the page (bottom right 3 dots "... > Reload"), then yes.
• Yes, I cleared the history and website data from the settings menu > Safari
• Unfortunately iPad 4 is no longer receives firmware updates from Apple...latest is 10.3.3.  That said, AT worked perfectly up until a couple days ago.

Let me know if I missed any steps or have any other troubleshooting suggestions?

Thanks,

Mark

Thanks for the diligent testing.

Based on the minor release of August 4th, we cannot 100% rule out that an ActionTiles change isn't responsible, but it is also very unlikely. This Topic is public, so if others are experiencing the problem, that will be useful to find out. We do not have iOS debugging tools; and would hesitate to put too much effort into diagnosing an old version of iOS, since we depend on "up to date" libraries and such for ActionTiles to function optimally.

Besides waiting for more Customer reports (if any), I recommend attempting to isolate the problem by testing incremental variations such as:

• Not running as a "pinned to home screen" App, but rather just as a Safari Tab.
• Running a very simple panel - just a few Tiles, and no Media Tiles. Are you using Media Tiles, BTW?
• Testing in one or more of the add-on browsers for iOS (Chrome, Firefox?).

If we come up with any further ideas, we will update this Topic accordingly.

...Terry.

Thanks Terry!

Let me get back to you over the next couple days after some further testing.

With regard to your question on whether I use Media Tiles...yes, absolutely,  It's a big part of the overall user experience on all of the panels I've created. 

I hope my issue isn't isolated, so I appreciate you reaching out to the broader community for feedback. 

Stay tuned...

MarkusTec - did you ever find a solution to this? i'm experiencing the same issue on the same model iPad. i have tried to run as homescreen app, Safari tab and even tried using different browsers with no luck.

I have an old iPad Air  with IOS 12.4.8. And had to google search “action tile iPad crashing” which this was the first search it pop up. And it’s because I have the same issue. At first didn’t have any issues never crashed in fact it stayed all night with no issues, until the second day of used it started to return to the home page. Started to crash. And yes I was using a home to pin tab but after several crashes I try the bookmark but still keeps happening in different time. I could be stable for 60 min or can be stable for 5 min. Already tried on google chrome but still happens as well. 

anyone have a fix yet 

My iPads have suddenly (in last 24 hrs) reverted to the same behaviour. Safari crashes immediately on opening any panel.

I've made no changes to my panels, my IOS is old and no longer being updated (10.0.0.3) and I can open those panels using a browser like Soda.

Any ideas if something changed on Actiontiles' side?

Does it crash consistently for you, Avron?

Yes, every time I open the panel I get a dialog saying it cannot connect to the site, yet any other site works fine.

Hang on, now it has started working again...

I tried my Android Tablet and it worked, so I trie the older iPads again, same problem. So logging into Actiontiles panel editor, I can get in and see the panels, but opening any gives me that "connot connect to the site" dialog. I noticed a banner at the top of the Actiontiles page saying to expect maintenance...

So, went a restarted my ST, restarted my home Router and then the iPads, and now they're back up and working.

This has nothing to do with the maintenance, which is over for now. Please open a private ticket to investigate your particular issue.

Hi Alex.

I found it doing the same this morning, so spent more time trying to diagnose the problem now that the latest ST firmware update also just finished, so must have something to do with my environment.

It turns out my pi-hole server was blacklisting the firebaseio.com domain, so I assume ActionTiles recently moved to this domain? Specifically, s-usc1c-nss-262.firebaseio.com seems to be in a few adlists and needs to be whitelisted if any user is using DNS filtering like pi-hole.

Once the exception is there, it seems to work normally.

This is a known issue with ad blockers:

https://support.actiontiles.com/knowledge-bases/8/articles/6706-canned-panels-and-other-data-missing-due-to-adblock-pihole-blacklist

I will add more domains to the list that need to be whitelisted.