Add Location appears to go to wrong "Shard" loading SmartThings Authorization Page

Since ActionTiles is an officially published and deployed and "Works With SmartThingsā„¢" SmartApp (even though it is not listed in the in App Marketplace...), it will automatically detect your API/IDE shard and install to it correctly.


In other words... All "Add Location + Thing Authorizations" are routed through "https://graph.api.smartthings.com" regardless of what SmartThings Shard (cloud slice) your Location is on.


If you are certain that the "ActionTiles V6 (Connect)" SmartApp is not installing when you Add Location, please open a ticket with SmartThings Support and share the ticket number with us so we can escalate to our back-channels (though they are unlikely to be available during non-business hours).


SmartThings Support will be able to determine if the "ActionTiles V6 (Connect)" SmartApp has been installed in the incorrect Location / Shard or if there is some other glitch in your SmartThings Account.


Email: Support@SmartThings.com

  • Please ensure to mention in your email to them that you are giving them "permission to access your account for investigation".
  • Please tell them they can contact ActionTiles Support with any questions.

Thank-you.

This article was helpful for 4 people. Is this article helpful for you?