This is a new but rare problem that may be occurring if the SmartThings "SmartApp" execution environment gets out of sync with ActionTiles.
Please try one or all of the following steps which have been successful for other customers...
On the My Locations / "location name" / Menu - Location Settings page there are 2 special functions:
- Try the Synchronize Location.
- Try the Authorize option. You need not make any changes to the list of Things authorized, though it won't hurt to temporarily remove a Thing, and then go back into Authorize and add it back in.
- The third option is to go to Automations / SmartApps in the SmartThings App and UNINSTALL "ActionTiles V6 (Connect)". Then in ActionTiles go to My Locations / ➕ to re-install. Your Panels will not be affected.
Customer support service by UserEcho