"Error: device does not support command on" - KASA TP-Link, Sensibo AC, and other WiFi Cloud-to-Cloud devices
We are aware of this issue and are continuing to investigate. We are fairly certain of the root cause.
The bug impacts a variety of brands and device types; most or all of them have only recently been added to SmartThings's list of compatible devices. A common factor: They are WiFi based, and use Cloud-to-Cloud (C2C) communication to receive commands and send events between the SmartThings Cloud and the Vendor's Cloud.
Some specific known devices with the issue:
- KASA TP-Link (HS103, HS105, ...)
- Sensibo AC
- certain televisions
We have determined that the likely root cause is that SmartThings made an undocumented & unannounced change to their Device Type Handler standards. It's not uncommon for them to make unannounced platform changes; but we will work with them to resolve the issues. They have explained the changes to us.
These newly compatible devices are not returning expected data to ActionTiles. We will request that they publish an updated version of our "ActionTiles V6 (Connect)" SmartApp with new data expectations and related exception handling, after we verify the fixes in our test environments.
If you are experiencing this error, please add Votes. If it is for a device not listed above, please add a Comment with the exact manufacturer / model information. Vote count will help us determine the urgency.
We have no ETA for resolution at this time, but please "follow" this post for progress updates.
Customer support service by UserEcho