+12
Fix in Progress

"Error: device does not support command on" - KASA TP-Link, Sensibo AC, and other WiFi Cloud-to-Cloud devices

Terry (ActionTiles) (Co-Founder) 1 week ago in Things & Capabilities • updated by Shay 3 days ago 3

We are aware of this issue and are continuing to investigate. We are fairly certain of the root cause.

The bug impacts a variety of brands and device types; most or all of them have only recently been added to SmartThings's list of compatible devices. A common factor: They are WiFi based, and use Cloud-to-Cloud (C2C) communication to receive commands and send events between the SmartThings Cloud and the Vendor's Cloud.

Some specific known devices with the issue:

  • KASA TP-Link (HS103, HS105, ...)
  • Sensibo AC
  • certain televisions
  • ...

We have determined that the likely root cause is that SmartThings made an undocumented & unannounced change to their Device Type Handler standards. It's not uncommon for them to make unannounced platform changes; but we will work with them to resolve the issues. They have explained the changes to us.

These newly compatible devices are not returning expected data to ActionTiles. We will request that they publish an updated version of our "ActionTiles V6 (Connect)" SmartApp with new data expectations and related exception handling, after we verify the fixes in our test environments.


If you are experiencing this error, please add Votes. If it is for a device not listed above, please add a Comment with the exact manufacturer / model information. Vote count will help us determine the urgency.

We have no ETA for resolution at this time, but please "follow" this post for progress updates.

Thank-you,

...Terry.

I’m not sure if this will help or not but worth mentioning...I created my very first panel last weekend and only had three tiles set up on this panel to control three switches. (The rest were media and harmony shortcuts) Two Zooz and one TP-Link HS200 switches. Thought they all worked. My family loved the whole deal so I installed new and replaced some Geeni WiFi switches, plugs and bulbs with TP-Link since they work with SmartThings and therefore ActionTiles. All in all set up a dozen new TP-Link devices this weekend. Set up a few more panels and went to show them. Scene very similar to Clark Griswold showing his holiday lights.  I’m using HS200, 210, kp100, kb130 & KL110

I’ve followed this post but am waiting on resolution before purchasing the license or continuing with more panels. Hopefully it’s resolved soon. I was really excited about ActionTiles.

+1
Fix in Progress

Thanks for the story, Shay - "Excited about ActionTiles" is what we love to hear!

Testing is going well for the fix. We avoid giving ETA's because we want to exceed expectations and not break promises. This fix will take a little longer to deploy because it has to be slipped into SmartThings's code review and deployment schedule (it's an update to our "Connect" SmartApp. So the date is out of our control - usually 2 to 4 weeks unless they have major issues. Please email Support@ActionTiles.com to extend your Trial.

Wow thanks for the quick response and info!