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Poll & Discuss

"Connecting" displays weekly.

Kevin M W 5 months ago in Panels (dashboards) • updated by mcgyvr 1 week ago 9

I've got action tiles on my iPad which is amazing when it works. At least once a week I've noticed that when I get up it is displaying "connecting" with the spinning orange icon. I end up needing to delete the bookmark, add the bookmark again, sign back in and it will work for a few days and go back to "connecting". Any solutions if you've ran into this before? Thank you!

iOS

Answer

+1
Answer
Researching Answers

ActionTiles has a tolerance of 15 seconds to network outages and should resume operation when Internet connection is restored.. Network outages could be caused by any of the following.


  • Internet outage
  • WIFI / local network outage
  • Power/network management of the client device

Considering that we have no other report of this problem, it looks like this problem is fairly uncommon. I can only attribute it to some far-flung network/hardware issues.


We could add a "refresh" button that would appear when ActionTiles is "connecting", but I'm not sure if it will solve anything if the browser thinks there's no internet.


We also have a feature request to reboot the Panels periodically, we will have to revisit this task,


Please let us know if there's any other information that can help us to resolve this glitch.

Thanks

Alex


Waiting for Customer

Hi Kevin,


If you "Bookmark" or "Pin to Home Screen" while viewing an actual Panel, you should never have to re-create that Bookmark or Home Screen Icon. It contains the full URL to the Panel including its unique ID that will only change if you delete the Panel. A Panel URL looks like this:

https://app.actiontiles.com/panel/fdd4d92c-b918-42e5-8a17-ea57687bcd21

The "Connecting" message should only occur if there is a non-trivial network issue (i.e., longer than a short blip)...

  • Is your broadband reliable?
  • What model and version of iPad are you using - older ones do not have as reliable network connections and ability to seamlessly reconnect.


If it does not reconnect automatically, you should not have to delete the bookmark or icon; but rather, just refresh the browser page. I'm not certain how to do this on iPad ... drag and release from the near the top (but not the actual top) of the screen works in Android.


We know that iOS Safari has quirks that are not experienced on Android Chrome, Fully, or Firefox. But we have not had any similar reports to yours of frequent "Connecting..." issues. If possible, please:

  • Try a different model of Tablet or Phone or desktop/laptop, including Android. This will help indicate if you have network / WiFi issues at home.
  • Try an alternative browser on the iPad.


Thank-you,

...Terry.

hi Terry, 


I have the same issue but on a larger scale. I have 2 Amazon Fire 7 HD tablets and an Asus Zenpad 10.1 mounted to walls accross the house and i do get the “Connecting” screen at lease once a day on each screen. I think my internet is doing okay, but it could be that it drops for longer then a blip and creates the “connecting” page. 


Is there any way to force my Actiontiles to reconnect instead of manually reconnecting? Or any way i could make the acceptable lenght longer than a blip to avoid this issue? 


Not sure if it is relevant, but every time i have the “reconnecting” screen and i refresh the browser, it always says “insufficient resources” first and only goes through by the second attemp. Is it possible it is not because of the internet blip, but maybe something else is the root-cause? Has anyone else reported similar challanges? 


Btw, i have been using your Actiontiles from day one and really love it, but this issue is very anoying now, and my wife also complains :), would love to fix it somehow. 


Gabor

+1
Answer
Researching Answers

ActionTiles has a tolerance of 15 seconds to network outages and should resume operation when Internet connection is restored.. Network outages could be caused by any of the following.


  • Internet outage
  • WIFI / local network outage
  • Power/network management of the client device

Considering that we have no other report of this problem, it looks like this problem is fairly uncommon. I can only attribute it to some far-flung network/hardware issues.


We could add a "refresh" button that would appear when ActionTiles is "connecting", but I'm not sure if it will solve anything if the browser thinks there's no internet.


We also have a feature request to reboot the Panels periodically, we will have to revisit this task,


Please let us know if there's any other information that can help us to resolve this glitch.

Thanks

Alex


+1

I get the "Connecting" screen quite often and it's due to wifi dropping on my Kindle Fires.  I've been trying to troubleshoot the problem over the past few weeks and my ubiquiti access points all have great coverage and my other devices are not showing any problems.  At first I thought it was a problem with actiontiles until I saw it was indeed that the Kindle lost wifi.  Both of mine are doing this in separate parts of the house.   Very annoying - google has lot of people complaining about the same issue.   :(

+1

Same issue here... Fire7 tablets/Silk browser..

Goes "Connecting" a few times a week and will just sit there doing that for hours as it does not seem to "reconnect" automatically... A simple refresh fixes the problem but its annoying that it does it..

I have a few of the tablets mounted on my wall and not all will do it either.. 


A refresh button on the connecting screen would be a bit of a help as well as "reboot" panel function if the root cause is unknown/difficult to troubleshoot..

Amazon Fire tablets have a power option to turn off Wi-Fi when the tablet is not in use. Does anyone have this enabled?

I do not have that option to turn off WiFi activated.


The tablet also has the developer option activated to keep screen on all the times and its plugged in at all times.