"Connecting" displays weekly.

Hi Kevin,

If you "Bookmark" or "Pin to Home Screen" while viewing an actual Panel, you should never have to re-create that Bookmark or Home Screen Icon. It contains the full URL to the Panel including its unique ID that will only change if you delete the Panel. A Panel URL looks like this:

https://app.actiontiles.com/panel/fdd4d92c-b918-42e5-8a17-ea57687bcd21

The "Connecting" message should only occur if there is a non-trivial network issue (i.e., longer than a short blip)...

• Is your broadband reliable?
• What model and version of iPad are you using - older ones do not have as reliable network connections and ability to seamlessly reconnect.

If it does not reconnect automatically, you should not have to delete the bookmark or icon; but rather, just refresh the browser page. I'm not certain how to do this on iPad ... drag and release from the near the top (but not the actual top) of the screen works in Android.

We know that iOS Safari has quirks that are not experienced on Android Chrome, Fully, or Firefox. But we have not had any similar reports to yours of frequent "Connecting..." issues. If possible, please:

• Try a different model of Tablet or Phone or desktop/laptop, including Android. This will help indicate if you have network / WiFi issues at home.
• Try an alternative browser on the iPad.

Thank-you,

...Terry.

hi Terry, 

I have the same issue but on a larger scale. I have 2 Amazon Fire 7 HD tablets and an Asus Zenpad 10.1 mounted to walls accross the house and i do get the “Connecting” screen at lease once a day on each screen. I think my internet is doing okay, but it could be that it drops for longer then a blip and creates the “connecting” page. 

Is there any way to force my Actiontiles to reconnect instead of manually reconnecting? Or any way i could make the acceptable lenght longer than a blip to avoid this issue? 

Not sure if it is relevant, but every time i have the “reconnecting” screen and i refresh the browser, it always says “insufficient resources” first and only goes through by the second attemp. Is it possible it is not because of the internet blip, but maybe something else is the root-cause? Has anyone else reported similar challanges? 

Btw, i have been using your Actiontiles from day one and really love it, but this issue is very anoying now, and my wife also complains :), would love to fix it somehow. 

Gabor

I get the "Connecting" screen quite often and it's due to wifi dropping on my Kindle Fires.  I've been trying to troubleshoot the problem over the past few weeks and my ubiquiti access points all have great coverage and my other devices are not showing any problems.  At first I thought it was a problem with actiontiles until I saw it was indeed that the Kindle lost wifi.  Both of mine are doing this in separate parts of the house.   Very annoying - google has lot of people complaining about the same issue.   :(

Same issue here... Fire7 tablets/Silk browser..

Goes "Connecting" a few times a week and will just sit there doing that for hours as it does not seem to "reconnect" automatically... A simple refresh fixes the problem but its annoying that it does it..

I have a few of the tablets mounted on my wall and not all will do it either.. 

A refresh button on the connecting screen would be a bit of a help as well as "reboot" panel function if the root cause is unknown/difficult to troubleshoot..

Amazon Fire tablets have a power option to turn off Wi-Fi when the tablet is not in use. Does anyone have this enabled?

I do not have that option to turn off WiFi activated.

The tablet also has the developer option activated to keep screen on all the times and its plugged in at all times.

Hi, I too have problems with "Connecting.." showing up across my three ios tablets usually about once a day.  I'd love to have the option to add an auto-refresh tag to the header to overcome this, but as a workaround, I created a wrapper page that I'm hosting on my own server that embeds my actiontiles page with a meta tag to refresh every hour.  Unfortunately, when I do this the login authentication cookies no longer survive between sessions on my "add to homepage" safari icon.  Any hints as to how to fix this?

<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta http-equiv="refresh" content="3600">
<meta name="apple-mobile-web-app-capable" content="yes">
<meta name="apple-mobile-web-app-status-bar-style" content="black">
<meta name = "viewport" content = "user-scalable=no, width=device-width">
<title>My Dashboard</title>
<style>
body {
background-color: black;
margin: 0px;
}
</style>
</head>
<body>
<embed src="https://app.actiontiles.com/panel/REDACTED" style="width:768px; height: 989px;">
</body>
</html>

Well, the only time when the screen should be blacked out with " Connecting..." message is when the app loses connection to the Internet. I'm at a loss why you are seeing this. Honestly, I can only attribute this to network connection loss due to either device or router aggressively managing bandwidth or power...

It must be device--I have three identical iPads all running actiontiles dashboards.  They independently exhibit this behavior.  In other words, when I see "Connecting" on one, I don't necessarily see it on the other two, so it can't be router or WiFi traffic, or they would all time-out in synchronization.  And I'm only running Safari/actiontiles on them.  Maybe some IOS process occasionally takes over for more than 15 seconds?

We put some logic in place to restore connection when it's shut down by the operating system. Our testing and reports from Beta users show great improvements, so we consider this issue fixed.

Also, in case the connection is not restored in a timely manner, the spinning tile could be clicked to reload the app immediately.

These fixes were applied on November 1st, 2019.