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ActionTiles not usable on Shard AP02 - "Client is not associated with a SmartApp in Location"
When trying to link my SmartThings location to Action Tiles, I click "Home" in the location drop down box, click authorize and I just get an error saying "Client is not associated with a SmartApp in location Home", whatever that means. Any ideas?
Answer
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Hi Shaun,
I suspect one of a few known issues, but let's start with some diagnostics.
- Where are you located in the world, please?
- Do you know which SmartThings "shard" (cloud slice) you are on? This can be identified using the instructions here: https://community.smartthings.com/t/faq-how-to-find-out-what-shard-cloud-slice-ide-url-your-account-location-is-on/53923?u=tgauchat
Thank-you,
...Terry.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Thank-you for confirming your Shard, Shaun.
Indeed, this is a known issue. SmartThings has not deployed ActionTiles to Shard AP02 (Asia-Pacific), officially claiming that this Shard is not in production (but one engineer said that is not an accurate statement).
Since Australia is not a supported market for SmartThings, we have not yet been successful in escalating this issue. We first mentioned this to them over 6 months ago.
We will bring it up with our SmartThings contacts again and hope they help us. Not many potential Customers are affected yet, but the number will grow.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Resolved!
It took a while, but super support from Brad at SmartThings resolved this issue today. 😁
ActionTiles welcomes our Aussie, Kiwi, and Asia-Pacificers who happen to be on the AP02 Shard to dive in!
Thank-you for your understanding while this unique issue was being handled.
Customer support service by UserEcho
Resolved!
It took a while, but super support from Brad at SmartThings resolved this issue today. 😁
ActionTiles welcomes our Aussie, Kiwi, and Asia-Pacificers who happen to be on the AP02 Shard to dive in!
Thank-you for your understanding while this unique issue was being handled.