login not retained between sessions
Avi 5 years ago in Security • updated by Terry (ActionTiles) (Co-Founder) 5 years ago • 3
I get prompted to log in every time I close my browser window. This happens both on Chrome and Safari for Mac as well as Safari for iOS. All are set to allow cookies and maintain sessions with many other sites. I saw the entry in the knowledge base that states that you maintain sessions "for a long time" however something does not seem to work correctly - any idea? I am currently on the 14 day trial.
Customer support service by UserEcho
That's definitely unusual and not expected behavior ... I don't recall the last time I have had to re-login at all.
Sorry I don't have an easy answer; it's just because this problem "never" has occurred (well; I think there have been one or two reports out of thousands of Accounts, but they were fixed with cache flush or anti-virus as implied above, but not certain).
Thanks for trying a few things and getting back to us...
I needed to get through sharing the panel with an alias, log in as that alias, see that sessions are maintained, then log in as the main user and voila sessions are maintained for the main user as intended. Unclear why I had to get through that sequence as I tried through several machines initially (laptop and several mobiles) but the important thing is that it was resolved. Thanks for your help.
Well that's good news, Avi!
Indeed, the cause is certainly a mystery; but perhaps by logging in as a different user you cleared out a corrupted "session cookie" ... ah; maybe just clearing all your cookies would have fixed it too; but your steps worked fine.
Sorry for the inconvenience and glad you're all set now.