Bugs
0
Fixed
Panel disappears upon edit or "You are not authorized to view" message
Stephan Hackett 7 years ago
in Panels (dashboards)
•
updated by Alex (ActionTiles) (Co-Founder) 7 years ago •
7
I got this error after editing one of my panel. I backed out to the MY PANELS page it was no longer listed there at all. It was a small panel so I moved on to editing my home panel...that took quite a while to get setup...same thing happened. I still have links to these GHOST panels in my other panels..but clicking the link gets me the error above. I believe at one point the error also said "this panel is empty" but I cant seem to get that error again.
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Customer support service by UserEcho
Thanks for the problem report, Stephan...!
I cross-referenced this with a couple of our Helpdesk Tickets and believe we have found the root cause. Please follow this Topic for updates as we research and implement a fix or workarounds.
Our apologies for any inconvenience you experience in the meantime.
Sincerely,
...Terry.
So there is hope that I will get my panels back. I'll wait till I hear back from you before I start to rebuild the panels then.
We think that most time this Bug occurs, the Panels are "permanently lost". It is not a good thing, sorry 😞.
I opened a Helpdesk Ticket for you so we can take a closer look if you want.
Meantime, we're giving this bug very high priority for resolution and think we are close.
Great. I didnt want to start the rebuild till there was a fix in place. Thanks fir the quick response as usual. You guys rock!