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Halo+ smoke detector not working in ActionTiles
I was wondering if you are planning on supporting halo+ smoke alarms with action tiles?
Right now i have them added in ST but it is not being recognized by action tiles.
Answer
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
As frequently is the case, we suspect the problem is this: Some Devices are missing from the Authorize Things (Add Location) screen?
Unfortunately, I can't find the Device Type Handler source code in the SmartThings public GitHub library, so I can't verify this, but we will escalate to our SmartThings back-channels.
![](/s/cache/5c/b1/5cb1acdb6faabe541482288f4f51f587.png)
As a verification, my First Alert Smoke and CO detector works great with ActionTiles.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Yup — So do mine!
I'm sure this is the usual small overlooked specification in the SmartThings Certified Device Type Handler.
The Halo is quite a powerful Thing with many features, but at least we want to support it as a regular smoke & CO detector.
This Topic will be updated as we hear back from SmartThings.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
No... Their response time can vary on stuff like this. They used to suggest using a Support Ticket and then changed their minds on that idea.
I'm confident it will be fixed, but it probably won't be very quickly. 🙏
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Hi, I am interested too, this HALO product really rocks, sold out in all the stores near the border and I've got 4 of them. Now, really hoping to have it displayed in ActionTiles. Should I contact Smartthings to speed things up?
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
To be fully honest, we have received mixed messages from SmartThings regarding whether or not issues like this should be run through their front-line Customer Support. We were last asked to not recommend that our Customers escalate to SmartThings Support if we are already communicating the issue through the back-channel.
Thanks, Vadim.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
I just sent a reminder to SmartThings. (Based on the Device Editor in IDE, it looks like the published DTH still does not have Capability "Sensor"). I'm sure they will get to it eventually.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
SmartThings sent an update: Development changes for this are in progress.
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Thanks for updates, Terry, I decided not to wait and just purchase AT licence anyways, great product!
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Thank-you Vadim!
Some possible good news: We pushed a SmartApp update yesterday with v6.4 of ActionTiles, and...
- Can you please try the Add Location function again now (or My Locations / <location> / menu-Settings-Authorize Things)?
- Your Halo should appear (we hope!) in one of the two new lists of "Things" available to select.
Please let me know if it works!!!
...Terry.
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Hi
I could add it via authorized option but it still not showing in add things on Panel
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Could you please provide a screen shot or even just the text of the Device Instance "State" Attribute values details, per this KB?
It still applies to this situation, I think, despite the title...
Question mark "?" shown on Virtual Switch or other connected Thing Tile
![](https://cdn.userecho.com/characters/86.png?1)
The same for me, i can see HALOs when i Add Location, but after it doesn't show them on Add Thing. Also, thanks for information on update, i couldn't figure out why my cameras stopped displaying. Now only WAN IP works, not local ip
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
I need to see these values from your Halo Device detail page in the SmartThings IDE/API web page please:
![](/s/attachments/19647/12/14/797a00aa467be8a9cc09417ecd6541be.jpg)
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Sorry... It's more complicated than that. We need the information from the SmartThings IDE Web page.
Please start with these instructions to get logged into the right page...
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
- Please try the Synchronize Location function inside the ActionTiles App under My Locations / (location) / menu-Settings.
- Then check out Location details for the Halo Device under My Location / (location).
- And try adding a Smoke Tile again.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
I'm sending this over to a Private Ticket so we can dig more deeply.
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My Values in IDE is the same as Vadim.:
- temperature: 66°F
- humidity: 49
- switch: off
- smoke: clear
- carbonMonoxide: clear
- color:
- powerSource: mains
- alarm_state: clear
- devicetest: test
- hushalarm: disabled
- hushred: disabled
- hushblue: disabled
- hushgreen: disabled
- weather: clear
- mute: station1mute
I tried Synchronize sometimes already, but still the same.
The Halo is not being showing in the Location inside the ActionTiles.
![](/s/cache/1d/c9/1dc9b51f474aa7373b83e2c96aa84d18.png)
Thanks for the info, Jorge. That is helpful.
We have found a root-cause Bug for Halo still not working. This Topic will be kept updated with progress.
Thank-you for the diagnostic assistance and your patience,
...Terry (& Alex)
Customer support service by UserEcho
Thanks for the info, Jorge. That is helpful.
We have found a root-cause Bug for Halo still not working. This Topic will be kept updated with progress.
Thank-you for the diagnostic assistance and your patience,
...Terry (& Alex)