Re-Add / replace Thing
Jim 6 years ago in Configuration & Settings • updated by Terry (ActionTiles) (Co-Founder) 5 years ago • 2
Not sure there's a solution for this. I had 3 devices go offline when my hub update occured. Had to remove, reset, and re-add. Even tho I used the same name I still had to remove the tiles and put them back in. Is there no way around having to do this? Had to redo several panels. Not a major thing, just inconvenient.
Customer support service by UserEcho
Sorry to hear of the inconvenience, Jim...
Throughout our database, ActionTiles references your Things by the Device ID assigned to them by SmartThings.
This way if you just de-authorize and sometime re-authorize the Thing it will automatically be reattached to all its Tiles.
The problem comes when you completely remove a Thing from SmartThings: They don't provide any way to reuse /preserve its past Device ID when it us re-added. In fact, if they figured out how to offer this as a Feature, then they would be half-way to providing a Hub to Hub "migration tool". 😞
The idea of preserving and restoring Tile & Thing references by some intermediate reference other than Device ID would be a very complicated effort on our side.
Yah... I'm saying that SmartThings, with its resources being a 300× ours, ought to be able to do it first.