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What does it means by "Location / Hub" for licence??
Hi,
sorry if the question has already been asked, I did some research and I didnt seem to find the answer; when it says "one license per Location / Hub" does that mean one license per house (like no matter how many smartthing hubs are in that house), or is it a license for each physical smartthings hub (like if I have more than one hub in the same house/smarrhing location will I still need to buy a license for each one?) ?
thank you! and again sorry if the question has already been asked
J.F.
Answer
Hi Jean-François, thank you for this great question, which is asked frequently.
ActionTiles requires one license per one logical Location/Hub.
A Location in SmartThings is an entity that encapsulates a set of devices, apps, automatons and scenes. A location is not tied to a geographical coordinate. Usually, one location contains one hub, but it's possible to set up so called "hubless" locations or locations with multiple hubs that act as repeaters.
Let me give you some examples:
Boat house with a constant hub that moves across the globe requires one license.
A Location without a hub that only uses cloud connected devices requires one license.
A large house with several repeater hubs connected to the same logical Location requires one license.
A large house with several hubs connected to distinct logical Locations requires one license per hub.
A multi unit building that has several hubs connected to distinct logical Locations requires one license per hub.
If you replace a hub, or reset it due to malfunction, then SmartThings considers it a new Location. All your existing hub data and tiles will be lost. We permit license transfer to a replacement hub, no new ActionTiles license is required. Please contact ActionTiles support and include your account information.
If you move to a new place and take your hub with you, the hub will remain licensed, no action required.
Thanks for the answer!
So I can have has many hubs as a want with one licence as long as there are all in the same smartthing location? is that right?
The only thing I dont understand is, when you tell that If I replace/reset a hub, then SmartThings considers it a new Location; but when I add a hub in smartthings I just see it as another device within the location ive added it to, it dont create another location, so theorically I could just add the new hub in the same smartthing location? I would need to re-add the z-wave devices and redo the panels but it would still be in the same smartthing location therefore no need to transfer licence?
Yes, you can have several hubs under one logical SmartThings Location. Such set up will require one license.
A list of your locations can be viewed here: https://account.smartthings.com, or in the SmartThings mobile app under the hamburger menu.
ActionTiles license is associated with Location ID, rather than Hub ID. I'm not sure how hub replacement works in a multi-hub setup when it comes to z-wave device pairing. Such configuration is fairly uncommon and usually unnecessary, not to mention not officially supported by SmartThings. As long as Location ID and Device IDs remain the same, location-device-tile association and license remains valid.
All right so a ligocal location is a location in the smartthing app, makes more sens now!
I basically have two hubs, but one of them is only spare and will probably never be used or even plugged in unless the main one breaks, but it still configured in my account so I wanted to know if I need to buy a license for both of them or transfer the one I have on the spare if the main breaks (I'm more the "better safe than sorry" type of guy, but anyways hehe), but I wont need since they're on the same logical location. 👍🏻
A big thank to you for the answer and for taking the time to explain to me! 👍🏻
One paragraph mentioned that AT can operate Cloud-connected devices without a physical hub. Does that include Konnected Cloud for their devices? If not, what is the required Generation (least expensive) of Smart Hub that would work for a basic home alarm system?
Hi Gene, ActionTiles works with any supported SmartThings hub.
If you can get the Konnected Cloud devices work with SmartThings, then you will probably not need a hub. I encourage you to take advantage of the 14-day trial (extendable) to make sure it works with your hardware.
When I develop an AT dashboard, where is it stored? If it's in my tablet or phone, sounds like it would not be portable from IOS phone to Andfroid Tablet. The Smart Hub would be the other possible platform, but AT ads hint that it can function withot a hub. Enlighten me ploease.
ActionTiles account and its corresponding data is stored in the cloud and is accessible from any device. Your dashboards are accessible everywhere.
Customer support service by UserEcho
Hi Jean-François, thank you for this great question, which is asked frequently.
ActionTiles requires one license per one logical Location/Hub.
A Location in SmartThings is an entity that encapsulates a set of devices, apps, automatons and scenes. A location is not tied to a geographical coordinate. Usually, one location contains one hub, but it's possible to set up so called "hubless" locations or locations with multiple hubs that act as repeaters.
Let me give you some examples:
Boat house with a constant hub that moves across the globe requires one license.
A Location without a hub that only uses cloud connected devices requires one license.
A large house with several repeater hubs connected to the same logical Location requires one license.
A large house with several hubs connected to distinct logical Locations requires one license per hub.
A multi unit building that has several hubs connected to distinct logical Locations requires one license per hub.
If you replace a hub, or reset it due to malfunction, then SmartThings considers it a new Location. All your existing hub data and tiles will be lost. We permit license transfer to a replacement hub, no new ActionTiles license is required. Please contact ActionTiles support and include your account information.
If you move to a new place and take your hub with you, the hub will remain licensed, no action required.