Please try this:
- Using SmartThings Classic App: Automation / SmartApps / "ActionTiles V6 (Connect)" - UNINSTALL
- then in ActionTiles, My Locations / ➕, even if the Location (hub) is already listed.
SmartThings cloud has been sketchy and loses SmartApp preferences, we think. This resets it.
If still not working, contact Support@ActionTiles.com for further diagnostics.
Customer support service by UserEcho