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Solution Exists

Some sensors never change status

tlong 4 weeks ago • updated by Terry (ActionTiles) (Co-Founder) 4 weeks ago 3

I have several sensors that won't update (motion sensors mainly). I have gone through and deauthorized everything, then reauthorized - and that fixes it for about 5 minutes. And the motion sensors on the Ring and Arlo cameras are hit & miss at best. I'm at a loss on what to do. It worked seamlessly until about 3 months ago or so. 

Answers

Answer
Waiting for Customer

Please try this (we need to make it a KB/FAQ):


  1. Using SmartThings Classic App: Automation / SmartApps / "ActionTiles V6 (Connect)" - UNINSTALL
  2. then in ActionTiles, My Locations / ➕, even if the Location (hub) is already listed.

SmartThings cloud has been sketchy and loses SmartApp preferences, we think. This resets it.

If still not working, contact Support@ActionTiles.com for further diagnostics.

Please don't wait 3 months!!! 

Thanks, 

... Terry.

+1
PINNED

That fixed it!!! Good as new. Thank you!

Answer
Waiting for Customer

Please try this (we need to make it a KB/FAQ):


  1. Using SmartThings Classic App: Automation / SmartApps / "ActionTiles V6 (Connect)" - UNINSTALL
  2. then in ActionTiles, My Locations / ➕, even if the Location (hub) is already listed.

SmartThings cloud has been sketchy and loses SmartApp preferences, we think. This resets it.

If still not working, contact Support@ActionTiles.com for further diagnostics.

Please don't wait 3 months!!! 

Thanks, 

... Terry.

+1
PINNED

That fixed it!!! Good as new. Thank you!

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